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Job ID :
53005BR
Location :
India - Mumbai
:
Job Description
Position Title – IT Infrastructure Operations Lead/ Senior Manager IT Infrastructure Operations
Job Location - Mumbai

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work that supports a powerful mission. With revenues of $17 billion and a track record of stability and consistent growth, we’re uniquely able to give our people the resources and opportunities to make significant contributions to the world.

Job Purpose
  • Responsible for the IT infrastructure services used or hosted by Thermo Fisher Scientific and group companies in India and Middle East
  • To design and manage the IT Infrastructure services strategy and tactical plan in alignment with the business strategy and standards set by Thermo Fisher Global Infrastructure Services
  • Be a strategic partner of the IT team and ensure IT infrastructure delivered meets current and future needs
  • To develop an environment which fosters a high-performance and innovative IT organization
Job Description
  • Reporting to Director IT along with a dotted line reporting to regional Global Infrastructure Services (GIS) Director
  • Acts as the single point of contact for any local/global infrastructure service incidents/escalations (e.g. network, printing, enterprise hosting and cloud series, server operations, telephony, desk side support, deployments, etc.)
  • Drive annual planning and budgeting with a clear focus on productivity and infrastructure modernizationn
  • Participate in strategic analysis and technology architecture planning
  • Ensures that infrastructure standards, global policies, processes and guidelines are followed locally
  • Define, agree, maintain and report OLA/SLA with the vendor/customer
  • Defining and implementing disaster recovery measures to support companywide business continuity plans (BCP).
  • Ensure implementation of GIS Global initiatives and projects
  • Ensure Audit preparation, participation and remediation
  • Play a leading role in the creation and upholding of a management ethic and culture of personal and team empowerment, achievement and responsibility
  • Assist in other duties as assigned
Skills Requirements:
§ Degree in business/technical area or comparable education/ experience
§ At least 10 to 12 years of experience
§ At least 3 years hands on infrastructure role
§ At least 5 years of experience in IT infrastructure management, including project management, service management, vendor management, etc.
§ Strong technical skills with a thorough understanding of end user computing, enterprise hosting networking and cloud services
§ A methodical and structured approach to problem solving
§ Experience of implementation of standards, practices, disciplines, procedures and documentation
§ Working knowledge of ITIL and/or COBIT operation would be advantageous
§ Strong influencing and negotiation skills
§ Strong customer relationship management
§ Capable of working in an international environment with virtual teams
§ Capable of managing across a matrix organization
§ Languages: Fluent in English (written & spoken)
§ Good verbal, written and communication skills

Qualification
Bachelor’s degree or above in Computer Science or a related discipline required

Required Interactions
  • Architecture & Engineering Managers and Staff
  • Applications Delivery Managers and Staff
  • Networking Managers and Staff
  • Customer Facing Managers and Staff
  • Business Management Managers and Staff
  • Facilities Management Managers and Staff
  • Systems Management VP, Director, Managers and Staff
  • Vendors, end users, customers and clients
  • Change Management Manager and staff


At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


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