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Job ID :
52365BR
Location :
India - Bangalore
:
Job Description

Key Responsibilities:

  • Responsible for ensuring proper functioning of all BioProduction equipment at customer locations.
  • Carry out preventive maintenance visits to our customers in South Asia on a regular basis.
  • Communicate effectively with the Commercial team on service activities and customer requirements.
  • Provide on-site installation supervision, SAT support and customer training for correct use of installed equipment and related disposables.
  • Develop/enhance customer relationships which will drive business growth in coordination with the South Asia Commercial team
  • Ensure seamless integration of our equipment with control systems supplied by our Integrators.
  • Provide in-house technical support and training for Customer Service, Commercial and Marketing teams
  • Provide recommendations, and implementing measures, to improve equipment performance, product yield and quality in BioProduction processes.
  • Working with the Field Application specialists and Commercial team to meet Customers process requirements utilising catalogue and customised Thermo fisher scientific single-use technologies.
  • Coordinate with regional and global BPD Field service Engineers to ensure best practices applied at all times to enhance customer experience.

Minimum Requirements/Qualifications:

  • A comprehensive understanding of Single-use equipment and its application in BioProduction processes.
  • 3-5 years of work experiences in servicing equipment involving components such as load cells, frequency drives &process instrumentation.
  • Bachelor degree major in Engineering in electronics, or instrumentation.
  • Experience with Single-use Mixers, Bioreactors and/or Fermentors preferred.
  • Should have knowledge of PLC controlled systems.
  • Demonstrated ability to be effective in a globally matrixed organization
  • Proven track record of diagnosing and trouble-shooting equipment related issues and developing appropriate solutions.
  • Able to work independently with limited day-to-day management supervision.
  • Frequent Travel will be required
  • Excellent communication and interpersonal skills.
  • Strong evidence of ability to implement and execute plans.
  • Strong written and oral communication in English

Non-Negotiable Hiring Criteria:

  • 3-5 years of work experience in servicing equipment in a single-use platform
  • Bachelor degree majoring in Engineering, Electronics, Biology or related Life Sciences.
  • Should have knowledge of PLC controlled systems.
  • Demonstrated ability to be effective in a global matrixed organization
  • Frequent Travel will be required
  • Strong written and oral communication in English



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