Job ID :
52365BR
Location :
India - Bangalore
:
Job Description
Key Responsibilities:
- Responsible for ensuring proper functioning of all BioProduction equipment at customer locations.
- Carry out preventive maintenance visits to our customers in South Asia on a regular basis.
- Communicate effectively with the Commercial team on service activities and customer requirements.
- Provide on-site installation supervision, SAT support and customer training for correct use of installed equipment and related disposables.
- Develop/enhance customer relationships which will drive business growth in coordination with the South Asia Commercial team
- Ensure seamless integration of our equipment with control systems supplied by our Integrators.
- Provide in-house technical support and training for Customer Service, Commercial and Marketing teams
- Provide recommendations, and implementing measures, to improve equipment performance, product yield and quality in BioProduction processes.
- Working with the Field Application specialists and Commercial team to meet Customers process requirements utilising catalogue and customised Thermo fisher scientific single-use technologies.
- Coordinate with regional and global BPD Field service Engineers to ensure best practices applied at all times to enhance customer experience.
Minimum Requirements/Qualifications:
- A comprehensive understanding of Single-use equipment and its application in BioProduction processes.
- 3-5 years of work experiences in servicing equipment involving components such as load cells, frequency drives &process instrumentation.
- Bachelor degree major in Engineering in electronics, or instrumentation.
- Experience with Single-use Mixers, Bioreactors and/or Fermentors preferred.
- Should have knowledge of PLC controlled systems.
- Demonstrated ability to be effective in a globally matrixed organization
- Proven track record of diagnosing and trouble-shooting equipment related issues and developing appropriate solutions.
- Able to work independently with limited day-to-day management supervision.
- Frequent Travel will be required
- Excellent communication and interpersonal skills.
- Strong evidence of ability to implement and execute plans.
- Strong written and oral communication in English
Non-Negotiable Hiring Criteria:
- 3-5 years of work experience in servicing equipment in a single-use platform
- Bachelor degree majoring in Engineering, Electronics, Biology or related Life Sciences.
- Should have knowledge of PLC controlled systems.
- Demonstrated ability to be effective in a global matrixed organization
- Frequent Travel will be required
- Strong written and oral communication in English