Essential Duties and Responsibilities
Respond and generate quotes for Sales Rep or bids requests.
Coordinate all necessary information to respond to an RFP including but not limited to certificates of insurance, field quotations, safety questionnaires, terms and conditions.
Review orders to identify if commercial terms are consistent with Thermo’s standard acceptable commercial terms (payment terms, freight terms, liability etc.) as outlined in SID’s Terms & Conditions procedure. Ensure pricing complies with GSA and other applicable price lists.
Ensure all completed orders are invoiced as applicable.
Understand and comply with process work instructions and ISO procedures when processing bids, quotes, orders and invoices.
Understand non-compliance implications.
Effectively resolve customer issues in a timely manner. Ensure communication of resolution is clear.
Maintain customer order files are accurate and per current archival procedures.
Assist in maintaining customer master ship-to and bill-to addresses in the ERP system.
Assist with resolution of A/R collection issues.
Other duties as assigned.
Decision Making Authority
Authorize to use other departments and managers for assistance to meet the needs of internal and external customers.
Authorized to assist customers, internal and external, within departmental and corporate policies and procedures.
Review and code orders correctly to ensure accurate management reports and customer invoices.
Authorized to hold/reject customers contracts/purchase orders if not received within the Minimum Purchase Order Criteria, Export Management System, pricing and sales tax requirements.
Specific Scope Data
Ensure purchase order terms and conditions are in compliance with both Thermo and ISO processes and procedures.
Review and maintain department metrics to ensure accurate management reports.
Adhere to and comply with U.S. government export requirements to prevent loss of Enforce GSA contract policies and procedures to ensure no termination of contracts, fines and/or penalties.
Evaluate department procedures for process improvements.
Minimum Education and Experience Requirements
Associates degree in business related field and a minimum of one year experience in customer service environment. Additional related experience may be considered in lieu of educational requirement.
Professionalism and courtesy
Strong verbal and written communication skills
Intermediate Microsoft Office skills including Word, Excel and PowerPoint
Quick learner, initiative, self motivated, ability to work within time/quality constraints
Strong analytical, multitasking, and problem solving skills
SAP experience preferrred
Physical/Environmental requirements. (Refer to Physical Requirement Reference Sheet when completing this section.) Identify all requirements that apply to the essential job functions. (List specific activities.)
- Physical Activities: Reaching, lifting, walking, fingering, grasping, feeling, talking, hearing, repetitive motions.
- Level of Physical Requirements: Sedentary work
- Level of Visual Acuity: Inspection, close assembly, clerical, professional or administrative
- Environmental Conditions: None
Interaction with Other Employees (level of contact, purpose and frequency)
Daily interation with department manager, accounting, sales and service, technical /repair, stockroom and shipping