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Job ID :
52718BR
Location :
Netherlands - Eindhoven
:
Job Description
Global technical support engineer - Transmission Electronic Microscopy

Pushing the boundaries of discovery
With more than 60 years of innovation and leadership, our company enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. We design, manu­facture, and supports\\ the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sci­ences, electronics, and natural resources markets, the worldwide team of 3200 people is dedicated to customers' pursuit of discovery and resolution to global challenges.

Thermo Fisher Scientific acquired FEI Company in September of 2016 as a part of the Analytical Instruments Group (AIG) in the newly-formed Materials and Structural Analysis Division (MSD).

Check out these video’s to get more insight in what it means to work on our complex High-Tech Transmission Electron Microscopes. These high-end tools are being produced in our cleanrooms in Eindhoven, the Netherlands.
The Mission
The Global Technical Support Engineer is member of the GTS Center of Excellence group in Acht. This group is responsible for worldwide 3rd line support, installation management and product and process improvements of TEM products. The issues encountered at 3rd line support also form the basis for service documentation improvements and service requirements for new products.
The Global Technical Support Engineer is mainly responsible for providing technical support in order to enable quick and proper solutions to problems in the field. In order to successfully do so, the Engineer Global Technical Support will have to develop close relations with colleagues from Customer Service, Corporate Technology, Engineering, New Product Introduction, Manufacturing, Product Management and Application. He/she can work independently under stress-situations (time-pressure, expectations), understands the importance of customer satisfaction, and succeeds through dedication, enthusiasm, technical capabilities and enabling a network of expert people within FEI.

The Position
Specific deliverables associated with this opportunity include:
  • Provide worldwide 3rd line technical support up to system level of TEM products. This means phone and email support as well as traveling to customer sites and repair down tools that are under escalation. This also includes training the onsite engineers while doing repairs.
  • Monitor and track the progress of agreed schedules and action items. This could involve escalation and persistence to achieve success.
  • Provide feedback to product quality teams based on Pareto analyses and make proposals for improvement projects
  • Participates in improvement projects for products and processes
  • Develop close relation with Engineering, Manufacturing, Corporate Technology, New Product Introduction, Product Management and Application to properly address specific needs to get a problem solved.
Position Requirements
The successful candidate will possess the following combination of education and experience:
  • Bachelor or University degree in technical direction, or a combination of education and experience that demonstrates the required skills.
  • Experience in high-tech industry environment in service, development or manufacturing
  • Experience with project management
  • Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer steppers, Medical Equipment (e.g. MRI-scan)
  • Experience with demanding customers and understanding of the importance of customer relations and intimacy.
  • Self-starter who is also highly productive when not supervised.
  • Traveling (25% - 30% of working time)
  • Fluent in English (verbal and in writing); other language skills are an asset.
  • Good skills in communicating, persuading, inspiring, developing and motivating are required in order to interact with other people.
Competencies
  • Customer Focus
  • Communication
  • Systematic Problem solving
  • Planning / Prioritizing & Goal setting
  • Decisiveness
  • Tolerance of Ambiguity
  • Team Work
  • Energizing others
  • Flexibility
  • Decision making and Problem Solving
  • Gets Results
  • Relationship building
  • Influence & Persuasion


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