Timely processing of customer orders including follow up with all stakeholders & customer to clear order for further processing
Own the customer orders from receipt to fulfillment for resolving challenges in its execution
Ability to communicate openly with customer and other stakeholders from order acknowledgement to shipment acceptance as well as inter functional communication Sound understanding of commercial documentation such as Letter of Credit, Bank guarantees etc to help customer fulfill the obligations for timely order execution
Expert in customer relationship management and other customer centric initiatives
Understanding of business processes and revenue cycle with drive to meet the business goals in challenging environment
Conduct regular reviews of backlog orders, share updates with commercial teams and customers to maximizing revenue
Streamlining the system and procedures for effective inventory control, thereby ensuring ready availability of products to meet customer demand. Ensuring optimum inventory and effecting efficient inventory controls of all input materials through monitoring of stock and reorder levels without hampering the customer service levels.
Responsible for incentive reduction, increase inventory turns and improved order-to-delivery results across Commercial and supply Organization. Responsible for managing the design, development and implementation of well-balanced, cost efficient inventory strategies for both purchases and distribution of products.
Purchase and Procurement:
Responsible for entire Procure to Pay Process. Ensure streamlined delivery of products, & services through a carefully selected list of suppliers.
Maintain strong business relationships with the vendors.
Periodically review existing supplier agreements, Develop closer collaboration with key suppliers to leverage the sharing of operational knowledge, inventory management and demand bundling to achieve valued added frame agreements and lower costs.
Develop, implement and maintain standards, policies, processes and systems to ensure that the purchasing is carried out effectively to deliver to its clients industry
Leading operational cost control and supply reliability
Monitor supplier performance and initiate actions to improve delivery & quality parameters
Analytics and Metrics:
Provide KPI reporting on supply, inventory and supply chain costs to include customer service, plan vs. actual, inventory (SM / NM), and new product introductions
Planning and managing the projects, ensuring completion of assignments within time and budgetary parameters.
Hand on working knowledge of SAP MM Module & APO DP & SNP
Should have good knowledge and experience in material planning and inventory management
Experience in Client management to consistently improve performance and quality.
Monitoring and controlling key metrics like DOS/Inventory turn (cost of sales/average inventory in a given period), on time Delivery, back order, order lead Times, fill rate /first pass fill, dead stock
Management / Slow moving, forecasting /Demand planning, FIFO, storing, discrepancy management in stocks
Should have strong numerical ability & Good analytical skills
Innovative and ability to take challenges