Job ID :
53356BR
Location :
United Kingdom - Paisley
:
Job Description
Customer Service Representative - Distributors and Growth Markets
Fixed Term contract until end of May 2018
Responsibilities
Customer Service Representative - Distributors and Growth Markets
Fixed Term contract until end of May 2018
Responsibilities
- Provide a high standard of customer service support to Life Technologies Distributors & Export Houses across EMEA
- Adhere to SOP’s, SLA’s and departmental training guidelines
- Process high value Export & Distributor orders received via fax /email/ web
- Determine method of order entry and adhere to strict “cut off times”
- Ensure Distributor quotes are correctly applied at order entry level, confirming price and availability of products as required
- Ascertain expiry date requirements and harmonize with Distributor pre- shipment
- Schedule shipments accordingly and coordinate with essential functions across the organization to ensure smooth and timely dispatch of goods
- Prepare country specific shipment paperwork to comply with current Export legislation
- Recognise Air Waybills and Commercial Invoices
- Comprehend shipping and storage conditions
- Invoice shipments manually and electronically
- Calculate and invoice freight
- Deal with customer complaints efficiently and professionally as per the service level agreement
- Work on smaller assignments/projects as part of a team
- Escalate and problem solve customer inquiries and complaints without managerial support
- Play an essential part in building customer relationships
- Recognise the need for confidentiality and be able to work on own initiative
- Maintain daily customer service reports
- General office duties required
- Work with warehouse shipping and tracking systems ie, TRAX/DHL/TNT
- Work with E-Z Cert World (Local Chambers)
- Partners with key strategic entities such as the European Distribution Centre/UK warehouse, Freight companies, local Chambers of Commerce
Skills:
- Experienced Microsoft Office and ERP system user
- Strong written and verbal communication skills
- Experience in customer service required, preferably in an Export environment
- Display stringent attention to detail and accuracy in the work place
- Ability to identify and solve problems and to multi task under deadlines
- Possess self motivation , enthusiasm, a positive attitude and perform as a team player
- Possess good organizational skills and have the ability to prioritize effectively
- Be able to demonstrate judgment, tact and diplomacy at all times
- Knowledge of Incoterms ® 2010 is preferred
Education:
Requires a high school diploma or a Government Body award. A Bachelors Degree is preferred but not essential , candidates with relevant experience and knowledge will also be considered.
Working Conditions
- This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
- Most of the other physical demands are typical with those associated with an office environment.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.