Careers at ThermoFisher Scientific

• Provide a high standard of customer service support to Life Technologies Distributors & Export Houses across EMEA
• Adhere to SOP’s, SLA’s and departmental training guidelines
• Process high value Export & Distributor orders received via fax /email/ web
• Determine method of order entry and adhere to strict “cut off times”
• Ensure Distributor quotes are correctly applied at order entry level, confirming price and availability of products as required
• Ascertain expiry date requirements and harmonize with Distributor pre- shipment
• Schedule shipments accordingly and coordinate with essential functions across the organization to ensure smooth and timely dispatch of goods
• Prepare country specific shipment paperwork to comply with current Export legislation
• Recognise Air Waybills and Commercial Invoices
• Comprehend shipping and storage conditions
• Invoice shipments manually and electronically
• Calculate and invoice freight
• Deal with customer complaints efficiently and professionally as per the service level agreement
• Work on smaller assignments/projects as part of a team
• Escalate and problem solve customer inquiries and complaints without managerial support
• Play an essential part in building customer relationships
• Recognise the need for confidentiality and be able to work on own initiative
• Maintain daily customer service reports
• General office duties required
• Work with warehouse shipping and tracking systems ie, TRAX/DHL/TNT
• Work with E-Z Cert World (Local Chambers)
• Partners with key strategic entities such as the European Distribution Centre/UK warehouse, Freight companies, local Chambers of Commerce

Skills:

• Experienced Microsoft Office and ERP system user
• Strong written and verbal communication skills
• Experience in customer service required, preferably in an Export environment
• Display stringent attention to detail and accuracy in the work place
• Ability to identify and solve problems and to multi task under deadlines
• Possess self motivation , enthusiasm, a positive attitude and perform as a team player
• Possess good organizational skills and have the ability to prioritize effectively
• Be able to demonstrate judgment, tact and diplomacy at all times
• Knowledge of Incoterms ® 2010 is preferred

Education:

Requires a high school diploma or a Government Body award. A Bachelors Degree is preferred but not essential , candidates with relevant experience and knowledge will also be considered.

Working Conditions

• This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
• Most of the other physical demands are typical with those associated with an office environment.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.