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Job ID :
53580BR
:
Job Description

Key Responsibilities:

  • Attend installation, maintenance and break-down calls of customer. Guide customer in planning and maintaining optimum spares stock.
  • Maintain and update all necessary records related to the customers for whom he is the primary engineer.
  • Ensure customer is satisfied with the performance of our instrument and the intended application is productive for customer.
  • Develop a win-win relation with customer and project Thermo Fisher as a valued partner.
  • He should collaborate and contribute in achieving Teams commercial goal.
  • Work closely with Sales Team / Supply Chain and Finance to ensure customer satisfaction and problem resolution.
  • Participate in implementation of process improvement initiatives associated with customer centric service operation.

Minimum Requirements/Qualifications:

  • BE in Electronics (Instrumentation or Electronics)

Non-Negotiable Hiring Criteria:

  • This position is for JSW, Bellary site. Candidate will be located in JSW Bellary campus.
  • Candidate should have minimum 5 years of experience in installation, commissioning and maintenance of computer controlled high cost analytical instruments like XRF, XRD, ICP etc.
  • Candidate should have experience of working in Cement and Metal Industries. Process knowledge of cement, Steel and Aluminum will be added advantage.
  • Candidate should have experience of planning and execution of installation and commissioning of high cost.
  • Proficiency in latest computer hardware and software is essential. Candidate should posses’ excellent skill to communicate with customer in English both verbally as well as in writing.

Personal Attributes:

  • A Go Getter with fire in the Belly
  • Ability to prioritize work tasks and deliver before the committed deadlines.
  • Confidence and commitment to providing a high quality, professional service
  • Ability to develop a good understanding of the customers business requirements
  • Reliable, detail conscious and results/tasks orientated
  • Energetic and flexible team member
  • Ability to communicate positively and effectively
  • Ethical and high level of integrity


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