Deal directly with customers either by telephone or electronically
Customer Orders
Process customer orders onto SAP
Action any related enquiries from these.
Verify customer and order information for correctness, checking it against previously
obtained information as necessary.
Daily monitoring of Backorders on SAP
Handle and resolve customer delivery complaints, and log these complaints onto the Complaint
Management System
Inform customers of order information, such as unit prices, delivery dates, and any anticipated
delays.
Maintain Customer Records
Monitor and logs and equipment & instrument movements
Keep an up to date log of equipment to be calibrated and arrange where necessary
MES Support
Processing MES invoices on a weekly basis
Service Contracts
Enter Service Contracts onto SAP
Prepare quotations for customer’s service contracts and seek the relevant approval.
Advise Area Managers when Service contracts are due for renewal
Billing of non‐contract service visits
It may also be necessary to assist, or cover for other administrative staff as and when required
To assist in cover for the Tech support Administrator – covering spare part ordering/service
contracts & instrument movements
Distribute the Daily & Weekly post
Assist in mail shots where necessary
