Careers at ThermoFisher Scientific

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Job Description

Deal directly with customers either by telephone or electronically

Customer Orders

 Process customer orders onto SAP

 Action any related enquiries from these.

 Verify customer and order information for correctness, checking it against previously

obtained information as necessary.

 Daily monitoring of Backorders on SAP

Handle and resolve customer delivery complaints, and log these complaints onto the Complaint

Management System

Inform customers of order information, such as unit prices, delivery dates, and any anticipated


Maintain Customer Records

Monitor and logs and equipment & instrument movements

Keep an up to date log of equipment to be calibrated and arrange where necessary

MES Support

 Processing MES invoices on a weekly basis

Service Contracts

 Enter Service Contracts onto SAP

 Prepare quotations for customer’s service contracts and seek the relevant approval.

 Advise Area Managers when Service contracts are due for renewal

 Billing of non‐contract service visits

It may also be necessary to assist, or cover for other administrative staff as and when required

 To assist in cover for the Tech support Administrator – covering spare part ordering/service

contracts & instrument movements

 Distribute the Daily & Weekly post

 Assist in mail shots where necessary

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