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Job ID :
53358BR
Location :
Singapore - Marsiling
:
Job Description
Job Title: Order Processing Administrator
Requisition ID: 53358BR

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.



Responsibilities:
  • Acts as the main contact window to internal and external customers.
  • Ability to work independently to perform Customer Service functions such as order to cash. (E.g. Sales order creation/reschedule, order fulfillment), Documentation (e.g. shipping invoice, MSDS), Data management (E.g. Customer Master, discount structure) and assists in Aged Accounts Receivable issues.
  • Communicate and troubleshoot Customers Complaints with corrective action to resolve issue.
  • Handle Warranty and Returns processing & management.
  • Ability to work with various functions like Sales, Finance, Product Manager, factory, warehouse and Freight Forwarder.
  • Excellent in phone and email etiquette skills and able to handle as well as resolve difficult situations with customers.
  • Manage and maintain KPIs/Goals.
  • Perform all other duties/projects as assigned

Minimum Requirement / Qualifications:
  • At least 1yr experiences in Customer Service, supply chain or Sales support role.
  • Excellent listening, oral and written communication skills.
  • Proficient with Microsoft office and SAP system.
  • Customer Orientated and self-motivated.

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

*IND-APAC


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