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Job ID :
52074BR
Location :
Mexico - Ciudad de Mexico
:
Job Description

Main Activities / Responsibilities

Performs all Service Activities for Thermo PA and BMH equipment, according to internal rules and customer regulations
Ensure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectations and making them successful by using TMO instruments. Actively promote our contract products.

Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.

Is responsible to manage the companies assets provided, such as potential Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, eventually Company Car, Manuals etc.

Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leaders, others).

Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)

Ensure alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)



Minimum Requirements/Qualifications

  • Professional background in Electronics Engineering, Mechatronic or related subjects
  • Minimum 1-5 years experience servicing industrial equipment or equivalent applications specialist experience.
  • Travel time and customer visit will be requesting > 80% of working time.
  • Strong problem solving skills
  • Good verbal and written communication skills, ability to work across all levels, functions and regions
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Excellent inter-personal, self-motivational and negotiating skills
  • PC skills
  • Driving License
  • Willingness to travel (up to 5 weeks) mainly within the appointed region but frequently as well through Latin American Territory. For training or special calls, international traveling is required.
  • Good English skills, both verbal and written
  • Spanish for Mexico


  • Non-Negotiable Hiring Criteria

  • Driving License
  • Willingness to travel mainly within the appointed region
  • Good English skills, both verbal and written
  • Spanish for Mexico Area
  • Portuguese for Brazil Area



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