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Job ID :
54215BR
Location :
US - Pennsylvania - Pittsburgh
:
Job Description

The HR Solution Center Senior HR Specialist is focused on providing Tier 2 support to the Tier 1 team members. The Senior HR Specialist will specialty services to support escalated questions and issues on center-supported services such as Workday, benefits, payroll, and HR policies & procedures.

Responsibilities:

  • Will work the main HR1 case management queue and phone line but will also provide support for escalated cases
  • Effectively analyzes, evaluates and resolves complex issues escalated by HR Specialists and manages each case through quick and accurate resolution
  • Uses each engagement as a teachable moment for the HR Specialist and or inquiring colleague to be more informed
  • Will perform HR Specialist education and training activities.
  • Collaborate with other HR Solution Center subject matter experts and field HR reps to resolve employee issues in a thorough and timely manner
  • Add knowledge base recommendations so that the transfer of knowledge throughout the HR1 teams is ongoing
  • Achieve stated performance measures and adhere to established customer service standards
  • Perform special projects as needed

Minimum Requirements/Qualifications:

  • Previous experience (2-3years) in benefits, payroll, general human resources or customer service preferred
  • Previous experience (2-3 years) in the HR1 shared services center and has demonstrated advanced knowledge of the HR systems (Workday and Service Now), case handling procedures, overall HR policies and procedures, specific COE policies and procedures, and assisted with internal training
  • Experience working in a call center or HR shared service center preferred
  • Ability to interpret and communicate HR policies, procedures, and programs
  • Ability to deliver excellent customer care via telephone
  • Critical thinking, problem solving, and judgment skills
  • Service-oriented attitude and willingness to learn
  • Posses good listening skills and patience to work with all types of employees
  • Ability to maintain a positive attitude
  • Individual should have high energy with the ability to organize/prioritize workload

Non-Negotiable Hiring Criteria:

  • BA/BS or equivalent work experience directly attributable to human resources, benefits or payroll
  • Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment
  • Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS data base and reporting application



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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