Job ID :
53896BR
Location :
United Kingdom - Paisley
:
Job Description
Customer Service Representative - Exports - French Speaker
Inchinnan, Paisley
Responsibilities
Customer Service Representative - Exports - French Speaker
Inchinnan, Paisley
Responsibilities
- Provide a high standard of customer service support to Thermo Fisher Scientific Distributors & Export Houses across EMEA
- Comprehend “Address Book” effectively, open accounts as per process
- Adhere to SOP’s, SLA’s and departmental training guidelines
- Process high value Export & Distributor orders received via fax /email/ web
- Determine method of order entry and adhere to strict “cut off times”
- Ensure Distributor quotes are correctly applied at order entry level, confirming price and availability of products to customers as required
- Ascertain expiry date requirements and harmonize with Distributor pre- shipment
- Schedule shipments accordingly and coordinate with essential functions across the organization to ensure smooth and timely dispatch of goods
- Prepare country specific shipment paperwork to comply with current Export legislation
- Recognise and be able to interpret Air Waybills and Commercial Invoices
- Comprehend shipping and storage conditions
- Invoice shipments manually and electronically
- Calculate and invoice freight
- Deal with customer complaints and complex requirements efficiently and professionally as per the service level agreement
- Manage the process for escalated enquiries and complaints to resolution, without managerial support
- Play a key role on assignments and projects, as part of a team or on a individual basis
- Build and enhance customer relationships, positively representing the organization
- Maintain daily customer service reports
- Provide expertise, guidance and support to colleagues
- Provide cover to the supporting Manager when required
- Develop and deliver training and materials to support departmental needs
- Other duties as dictated by business need
- Solve / escalate systems issues
- General office duties required
- Work with warehouse shipping and tracking systems ie, TRAX/DHL/TNT
- Work with E-Z Cert World (Local Chambers)
- Recognize and comply with the need for confidentiality, be able to work on own initiative
- Must be able to “Micro-Manage” complex Distributor accounts
- Partner with key strategic entities such as the European Distribution Centre/UK warehouse, Freight companies, local Chambers of Commerce
Skills:
- Experienced Microsoft Office and ERP system user
- Strong written and verbal communication skills
- Customer service experience required, preferably in an Export environment
- Display stringent attention to detail and accuracy in the work place
- Ability to identify and solve problems and to multi task under deadlines
- Possess self motivation , enthusiasm, a positive attitude and perform as a team player
- Possess good organizational skills and have the ability to prioritize effectively
- Be able to demonstrate judgment, tact and diplomacy at all times
- Experience and knowledge of Incoterms ® 2010 is required
- Some experience and knowledge of Letters of Credit in accordance with UCP 600 is required
- Some knowledge of Export Reference tools is required
- Fluent in French. Additional languages preferred.
Education:
Requires a Bachelors Degree, preferably in Business Administration or Scientific discipline or the equivalent knowledge and experience
Working Conditions
- This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
- Most of the other physical demands are typical with those associated with an office environment.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.