Careers at ThermoFisher Scientific

• Provide a high standard of customer service support to Thermo Fisher Scientific Distributors & Export Houses across EMEA
• Comprehend “Address Book” effectively, open accounts as per process
• Adhere to SOP’s, SLA’s and departmental training guidelines
• Process high value Export & Distributor orders received via fax /email/ web
• Determine method of order entry and adhere to strict “cut off times”
• Ensure Distributor quotes are correctly applied at order entry level, confirming price and availability of products to customers as required
• Ascertain expiry date requirements and harmonize with Distributor pre- shipment
• Schedule shipments accordingly and coordinate with essential functions across the organization to ensure smooth and timely dispatch of goods
• Prepare country specific shipment paperwork to comply with current Export legislation
• Recognise and be able to interpret Air Waybills and Commercial Invoices
• Comprehend shipping and storage conditions
• Invoice shipments manually and electronically
• Calculate and invoice freight
• Deal with customer complaints and complex requirements efficiently and professionally as per the service level agreement
• Manage the process for escalated enquiries and complaints to resolution, without managerial support
• Play a key role on assignments and projects, as part of a team or on a individual basis
• Build and enhance customer relationships, positively representing the organization
• Maintain daily customer service reports
• Provide expertise, guidance and support to colleagues
• Provide cover to the supporting Manager when required
• Develop and deliver training and materials to support departmental needs
• Other duties as dictated by business need
• Solve / escalate systems issues
• General office duties required
• Work with warehouse shipping and tracking systems ie, TRAX/DHL/TNT
• Work with E-Z Cert World (Local Chambers)
• Recognize and comply with the need for confidentiality, be able to work on own initiative
• Must be able to “Micro-Manage” complex Distributor accounts
• Partner with key strategic entities such as the European Distribution Centre/UK warehouse, Freight companies, local Chambers of Commerce

Skills:

• Experienced Microsoft Office and ERP system user
• Strong written and verbal communication skills
• Customer service experience required, preferably in an Export environment
• Display stringent attention to detail and accuracy in the work place
• Ability to identify and solve problems and to multi task under deadlines
• Possess self motivation , enthusiasm, a positive attitude and perform as a team player
• Possess good organizational skills and have the ability to prioritize effectively
• Be able to demonstrate judgment, tact and diplomacy at all times
• Experience and knowledge of Incoterms ® 2010 is required
• Some experience and knowledge of Letters of Credit in accordance with UCP 600 is required
• Some knowledge of Export Reference tools is required
• Fluent in French. Additional languages preferred.

Education:

Requires a Bachelors Degree, preferably in Business Administration or Scientific discipline or the equivalent knowledge and experience

Working Conditions

• This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
• Most of the other physical demands are typical with those associated with an office environment.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.