Careers at ThermoFisher Scientific

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US - Georgia - Remote / Field|US - Illinois - Remote / Field|US - Massachusetts - Remote / Field|US - New Jersey - Remote / Field|US - New York - Remote / Field|US - Ohio - Oakwood Village
Job Description
As the world’s leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than $18B in annual revenue. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.

Driven by our goal oriented team of lab experts, the Microbiology Division (MBD) is a trusted supplier of a broad range of high quality media and diagnostic products used in clinical, industrial, research, and academic laboratories. For over 30 years, the group consisting of over 2,000 employees has been highly dedicated to microbiology and provided superior product performance and expert, responsive customer support to laboratories nationwide.

Remotely based in the eastern US territory, you will provide equipment and consumable product training and support to customers. The expected amount of travel in this position is 3-4 overnights during the week within the territory and providing coverage to other areas when needed.

  • Provide customer site training on product use and instrument operation, including troubleshooting and post training follow up.
  • Assist customer with implementation of instrument systems into their work environment.
  • Assist with LIS interface set up and operations.
  • Provide assistance to sales and marketing through training, defining customer requirements, and determining any required customizations.
  • Develop training material as required.
  • Interpret customers’ needs and clarify responsibilities for problem resolution of field support, sales, customer support or technical support.
  • Schedule training at customer sites.
  • Provide post training and follow up with customers.
  • Ensure high customer satisfaction through maximizing their experience with our products.
  • Assist marketing in the development of technical sales training materials and in sales training.
  • Coordinate technical teleconferences.
  • Provide Technical Support hot line coverage at the Oakwood Village facility as needed

Minimum Qualifications:

  • Bachelor degree or equivalent experience with working knowledge of Microbiology and Microbiology Lab
  • Ability to troubleshoot mechanical and software problems
  • Demonstrate highly developed verbal, written and presentation skills
  • Be able to make immediate decisions, improvise when necessary
  • Clearly communicate directions
  • Highly developed organization skills
  • Knowledge of FDA Regulations and understanding of CLSI, CAP and CLIA requirements relating to customer needs
  • Understanding of good laboratory practice and techniques
  • Proficiency in computer applications
  • Ability to travel 80% – 100% during peak periods
  • Ability to work independently with little supervision from a home office
  • Willingness to provide phone support during off-peak periods of travel
Preferred Qualifications:
  • Bi-lingual in Spanish
    This position is not approved for relocation assistance.

    At Thermo Fisher Scientific, each one of our 55,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

    Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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