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Job ID :
54668BR
Location :
Netherlands - Eindhoven
:
Job Description
The Position
As the world leader in serving science, we empower our people to advance innovative technologies, develop meaningful solutions, and build rewarding careers. With revenues of $20 billion and the largest investment in R&D in the industry, we give our 65,000 extraordinary minds the resources and opportunities to make significant contributions to the world.
The Applications Engineer is responsible for providing technical expertise in support of Thermo Fisher Scientific’s European sales efforts at specific semiconductor customer sites across the region. This customer focused position is ideal for an experienced technologist wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.


Responsibilities
· Perform high quality dualbeam product demonstrations, including the development of new techniques and applications for Thermo Fisher Scientific partners and customers, particularly those in the Semiconductor marketplace.
· Customer support and applications training post sales cycle and after instrument has been installed. Translate customer needs into workable solutions
· Providing technical product expertise assistance during all phases of the sales cycle.
· Cultivating positive customer relationships and acting as a high level customer interface for specific instrument/applications issues, explaining complex technology details, giving in depth technical presentations, and assisting in applications development.
· Provide continuous feedback to the product groups on system performance, features, and potential problems while collaborating with marketing/development groups on future product developments.
· Act as a primary communication conduit to the factory by reporting engineering and production issues from the customer to Thermo Fisher Scientific.
· Troubleshoot and report software and hardware issues and escalate as necessary.
· Provide feedback to engineering on system performance, features and problems.
· Recommend and advise on direction for potential applications consistent with customer requirements and technical feasibility.
· Provide technical support to SSD, R&D, Manufacturing, Customer Service and other departments as required.

Required Qualifications
  • Typically requires a University degree in Materials Science, Chemistry and or Physics; an advanced degree is preferred.
  • 3 or more years of experience in a relevant position within a electronics/research environment that involved recent hands-on experience utilizing dualbeam technology is critical.
  • Excellent, enthusiastic, clear communication skills, both written and verbal, with a diverse audience are essential to the success of this position.
  • Excellent customer interfacing skills a must
  • Proven ability to interact with cross - functional and cross - cultural teams
  • Frequent traveling (up to 50%) and ability to travel both domestically internationally, possession of a valid passport.


Preferred Qualifications
· High level understanding of semiconductor device processing, device physics and failure analysis techniques.
· Understanding and experience with FIB circuit edit would be advantageous
· Fluency in French and/or German would be highly beneficial.

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