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Job ID :
53721BR
Location :
Germany - Dreieich|Germany - Remote / Field
:
Job Description
Application Specialist for Laboratory Software m/f

Job ID: 53721BR
Location: East Germany, remote – home based

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $18 billion and over 55,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands – Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com.

Key Duties and Responsibilities:
  • Responsible for active participation in the Chromatography & Trace Elemental Analysis (TEA) sales support team and to achieve their identified goals and participate in achievement of the team goals with main focus on our CDS software Chromeleon
  • Personally responsible to manage their allocated application/demonstration/training requests ensuring timely and efficient, top-class delivery of customer demonstrations and demo reports, application methods and apps notes, customer training and other activities working closely with sales colleagues and other responsible colleagues within the business unit. Close co-operation with other product lines is required to make best use of available resources and customer requirements
  • Provides high quality and effective pre- and post-sales support working closely with factory based product and vertical marketing teams, other product line, service and sales teams. When developing applications and performing customer demonstrations will ensure that methods developed and best practices are shared with other members of the team and the responsible manager
  • Must make daily use of SalesForce.com (SFDC) to track activities which must be linked to opportunities so as to develop comprehensive knowledge of prospects and customers and Thermo Fisher Scientific’s interactions with them
  • Ensures training activities are provided to the customer in a timely manner while focusing on customer satisfaction and on a continually improving customer relationship leading to future business opportunities with the customer. Personally responsible for the relationship with the customer
  • Participate in the development of training materials and programs in cooperation with sales, factory, service and marketing teams
  • Personally responsible for identifying training needs and ensuring that their capabilities and competencies meet the needs and requirements of the sales support team for the relevant product line
  • Responsible to identify potential marketing and sales collateral by monitoring demos and apps projects and sharing such work/results with the responsible manager
  • Communicate market intelligence and Voice of Customer information obtained during customer demonstrations and in the field to the responsible manager

Minimum Requirements/Qualifications:
  • Degree level or high qualification in a scientific discipline preferably Chemistry or Applied Sciences
  • Excellent relevant product line knowledge (Chromeleon software) with several years’ hands-on product experience would be of advantage
  • Several years’ experience in a Software Analysis position is mandatory
  • The ability to work on own initiative and to meet deadlines and targets
  • Ability to speak the “technical language” of the customer
  • Good self-organizational skills
  • Excellent inter-personal skills
  • Willingness to travel mainly within the appointed region- between 50 -75%
  • Strong Customer Focus Skills
  • Must be flexible and prepared to undertake tasks as required
  • Excellent verbal and written communication skills in German and English
  • Good communication skills, both written and oral
  • A good level of interpersonal and organizational skills
  • Valid Driving License
  • You live within the assigned territory

Interested?

We are looking forward to receive your application. Please refer to the above Job ID and include your salary expectations as well as your period of notice.

*IND-EMEA
*LI-KPI



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