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Job ID :
41083BR
Location :
South Africa - Johannesburg|South Africa - Randburg|South Africa - Remote / Field
:
Job Description
Junior Field Service Engineer, Immunodiagnostics, Johannesburg

Requisition ID: 35795BR

Language requirements: English

Drivers license is required

When you’re part of the team at Thermo Fisher, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Responsibilities:
  • To Repair, Service and Maintain Instruments supplied at customer sites on a 24 hour availability schedule
  • To provide technical support and service suggestions to customers on how to maintain equipment.
  • Provide application and training support to customers.
  • To provide a 24 hour Service for Instrumentation at Customer Sites
  • To respond to breakdown calls from customers within a specified time and to minimize down time of instruments
  • To assist with Troubleshooting and customer Complaints
  • To reach service targets and strategies as set out by the relevant Manager
  • To utilize spare parts effectively
  • To monitor and report on competitor activities
  • To assist with administrative service tasks.
  • To manage supplier and customer relations together with the Logistics Department
  • To provide feedback on service issues as required
  • To participate in events to promote the Company
  • To assist with various projects as directed by management
  • To Comply to the Quality Management System

Minimum Qualifications:
  • Relevant clinical / biomedical Engineering Diploma or Degree is required
  • 3-5 years experience in clinical / biomedical engineering is required
  • Experience in an immunodiagnostics environment is beneficial
  • Previous experience in Sales, Marketing or a Laboratory will be an advantage
  • Must be in the possession of a valid driver’s license
  • A strong customer service ethic is required in this customer facing role.
  • This role requires extensive travel across South Africa - and on occassion further afield into Sub-Saharan Africa
*IND-EMEA


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