Job ID :
54815BR
Location :
Hungary - Budapest
:
Job Description
Job Description CS Consumable area:
- Accurate and timely creation of quotations for Sales and customers
- Work with Marketing in creation of promotional quotations to support their campaigns
- Work on assignments/projects as part of a team
- Solve / escalate systems issues
- Assess individual customer requirements and direct activities to appropriate departments
- Maintain daily customer service reports
- Other duties as dictated by business need
- Provide a high standard of customer service support to internal/external customers
- Manage all fax /emails within the divisions guidelines
- Respond and process all inquiries as per the service level agreement
- Assess individual customer requirements and direct activities to appropriate departments
- Adhere to SOP’s, SLA’s and departmental training guideline
Skills:
- Experienced Microsoft Office user, particularly Excel
- Strong written and verbal communication skills
- Fluent English
- Fluent in at least one of the following language: French, Spanish, Italian, German
- Must have the ability to identify and solve problems and to multi task under deadlines
- Must possess self-motivation , enthusiasm, a positive attitude and perform as a team player
- Display attention to detail and accuracy in the work place
- Good organizational skills and the ability to prioritize effectively
- Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
- Work on own initiative on daily routine tasks as well as solving system issues
- Actively seeks ongoing training opportunities to expand current skill set
- Maintains the attitude of a "team player" lending a hand whenever and wherever needed.
Experience:
- 1-3 years related experience depending on qualifications.
Working Conditions:
- Office based
