Job ID :
55003BR
Location :
United Kingdom - Hemel Hempstead
:
Job Description
Job Title: Service Administrator - Despatch
Location: Hemel Hempstead
Ref: 55003BR
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $18billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Main duties of this role are:
Job Title: Service Administrator - Despatch
Location: Hemel Hempstead
Ref: 55003BR
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $18billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Main duties of this role are:
- Take and log all customer calls on the appropriate database(s)
- Allocate calls to correct field service engineer (FSE)
- Check any outstanding debt and contract queries
- Keep the customer updated on progress
- Check parts FSEs require have been sent out by factory or third party vendor
- Generate the appropriate documentation
- Receive and process the Field Service Reports once the job has been completed
- File engineers job sheets – electronic and hard copies
- Ensure PM (Annual) Service jobs are scheduled in a timely fashion
- Preparation of estimates for instrument moves, relocations and reinstallations and general chargeable work
- Maintenance of customer history on the company service databases and ensure amendments are made in a timely manner.
- Arrange installation of new instruments in a timely manner as required
- Provide cover for other members of the service admin team as required including closing and invoicing jobs, assisting with contract service plan renewals
*IND-EMEA
