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Job ID :
55243BR
Location :
Germany - Remote / Field
:
Job Description

Application Expert Europe - Biopharma m/f

Jod ID: 55243BR

Position Summary:


Within the European Sales Support team this role is responsible for CMD products within ECO for Biopharma, with focus on Central and LSMS. The role entails acquiring, maintaining and sharing expertise and best practices with the rest of the sales support organisation and the sales teams for Biopharma. Participation is expected in product demonstrations, sales calls, technical advice and training to sales colleagues, customer visits, application development, scientific events, customer support, customer product focused training and field marketing within EMEA for Biopharma. This role encompasses both the pre-sales process and post-sales support. This role is expected to be a market-focused, instrument and applications LSMS specialist working ‘hands-on’ in Thermo Fisher Scientific labs or at a customer sites, as well as working with our factory and marketing teams to develop and implement programs, promotions and new LSMS product introductions. This role ‘owns’ Biopharma within LSMS for ECO.

Key Duties and Responsibilities:

  • An expert has the responsibility to collect, collate, keep up to date and distribute information relevant to their product or market responsibility, in this case LSMS / Biopharma
  • Responsible for active participation in the ECO product sales support team and to achieve their identified goals and participate in achievement of the team goals primarily by a process of application area knowledge and leadership, best practice development and sharing, technical advice to sales support and sales assistance to sales colleagues
  • Provides high quality and effective pre- and post-sales support working closely and primarily with factory based product and vertical marketing teams, other CMD product lines, service and sales. When developing or acquiring best practices and applications will ensure that methods developed and best practices are shared with other members of the matrix team, the responsible sales support managers and other related functional teams
  • Ensures support activities are provided in a prioritized way to VIP and seed unit customers in a timely manner while focussing on customer satisfaction and on a continually improving customer relationship leading to future business opportunities with the customer. In a matrix organisation, responsible for customer satisfaction for LSMS for Biopharma. Must work extremely closely with sales and service
  • Since business needs are constantly evolving must be responsive to, plan for and embrace change
    Must make daily use of SalesForce.com (SFDC) to track activities which must be linked to opportunities so as to develop comprehensive knowledge of prospects and customers and Thermo Fisher Scientific’s interactions with them
  • Responsible to ensure best practice in Thermo Fisher Scientific customer demonstration labs, working jointly with Sales Support Managers, in the performance of top-class Biopharma customer demonstrations and delivery of demo reports, application methods and apps notes, customer training and other activities. Close cooperation with other product lines is required to make best use of available resources and customer requirements
  • Responsible to co-develop and adapt relevant marketing and sales collateral by monitoring demos and apps projects and sharing such work/results with responsible product line marketing organisation. Should endeavour to produce pan-CMD and pan Thermo Scientific collateral in addition to designated product line
  • Co-develop and adapt appropriate training collateral to fit both customer and internal requirements.
  • Works closely with Sales Support Expert, Training and Customer Support, Europe who has ultimate responsibility for training
  • Responsible to collect and communicate market intelligence and VOC information obtained during customer demonstrations, in the field and by other professional means
  • Responsible for identifying training needs and coordinating the delivery of training to the sales support organisation and sales team for LSMS/Biopharma and ensuring that their capabilities and competencies meet the needs and requirements of the sales support team for this market. Works closely with the sales support experts, factories, vertical and sales training director, as appropriate
  • The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all the duties and responsibilities associated with this role. The focus points might vary from individual to individual depending on their expertise and market requirements. Other activities and responsibilities not in the above list may well be required

Minimum Requirements/Qualifications:
  • Degree in Chemistry, Biochemistry or similar. Ph.D. preferred
  • Excellent relevant product line knowledge with several years hands-on LC/MS experience at a European laboratory preferably with Orbitrap instruments; biopharma knowledge/experience clearly advantageous
  • Solid knowledge in protein/biochemistry- focused applications
  • Ability to understand customer needs and translate these into relevant applications and training
  • Excellent verbal and written communication skills
  • Strong self-organizational skills
  • Excellent inter-personal skills
  • Driving License
  • Willingness to travel extensively mainly within the appointed region but frequently through Europe
  • Ability and Willingness to travel: above 50%
  • Additional EU Language skills are a positive asset
Non-Negotiable Hiring Criteria:
  • Extremely strong Customer Focus Skills
  • The ability to work on own initiative and to meet deadlines and targets and develop strategies and tactics to grow the relevant portion of the business
  • Must be flexible and prepared to undertake tasks as required
  • Excellent communication skills, both written and oral, in English and another EU language
  • A high level of interpersonal and organizational skills

Interested?

We are looking forward to receive your application. Please refer to the above Job ID and include your salary expectations as well as your period of notice.

*IND-EMEA
*LI-KPI


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