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Job ID :
42625BR
Location :
Canada - Alberta
:
Job Description
  • Perform on-site installation, repair, maintenance, qualification, and validation of ICP-MS and ICP-OE.
  • Analyze complex business problems to be solved with automated systems.
  • Configure system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
  • Track service calls, manage parts inventories, and complete job tasks using a customer’s management software
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

Minimum Requirements/Qualifications:

  • Bachelor’s Degree in Chemistry, Electronics, Sciences or related field
  • 3 years hands-on experience as a Service Representative is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience
  • Hands-on experience with ICP-MS and ICP-OE systems
  • Effective communication skills and establishing good customer rapport are essential
  • Ability to prioritize service requests and produce clear and concise documentation
  • Must be available to travel overnight up to 60% within the territory or other areas as required
  • Flexibility on location within Western Canada

    Non-Negotiable Hiring Criteria:

  • Customer service excellence in a fix the customer then fix the instrument environment.
  • Proven troubleshooting ability to diagnose and resolve problems on sophisticated electronic, mechanical, and optical instrumentation in a commercial scientific laboratory setting


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