Careers at ThermoFisher Scientific

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Job ID :
Location :
US - California - Fremont
Job Description

Position Summary:

Provide technical service, customer training, and sales support from office.

Key Responsibilities:

  • Acts independently, answering and processing technical customer (end-users, OEM partners, distributors, field reps) calls via the hotline and also emails
  • Troubleshooting and resolving customers’ technical problems
  • Training customers on successful use of company products
  • Providing technical support to marketing and sales departments
  • Assisting sales reps in the sales process with demos, product evaluations, product applications, etc.
  • Documenting the above activities according to Quality guidelines

Minimum Requirements/Qualifications:

  • Bachelor’s degree in chemistry, biological science, medical technology, or equivalent
  • 1-2 years related experience
  • Excellent planning, organization, analytical, and time management skills
  • Must be computer proficient
  • Experience with immunoassays and clinical chemistry analyzers preferred

Non-Negotiable Hiring Criteria:

  • Excellent communication and customer skills

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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