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Job ID :
42743BR
Location :
Germany - Langenselbold
:
Job Description
Position Summary:
The IT Analyst will support local end-users and provide services to other locations within the region – remote and on-site. S/he will install, configure and administer local & remote PC hardware (incl. peripherals) and client applications in a Windows environment. The personal will also provide consistent levels of service through SLAs and effective IT support for site business activities.

Key Responsibilities:
  • Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes
  • Protect data & system security and data privacy
  • Assist with IT projects and roll-outs
  • Work in global IT teams and on specific IT subject areas (regional EU, international)
  • Update IT management up to date on progress at supported site(s)
  • Provide agreed IT services for one or more site(s)
  • Monitor and track work orders for meeting SLA, due dates, and other priorities in order to meet customer needs
  • Participate in quality improvement tools to solve up common user requests / issues
  • Assist with any infrastructure changes to improve performance, cost, or functionality
  • Escalate problems as necessary
  • Participate in site compliance regarding IT directives, policies and initiatives
  • Assist the local business leaders with coordinating business and IT support activities
  • Keep track of IT inventory (Hardware, Software Licenses) and validation status
  • Maintain IT related documentation

Minimum Requirements/Qualifications:
  • BS in Computer Science or Engineering, “Fachinformatiker/in” or comparable
  • Good knowledge of Windows O/S and PC hardware
  • Experience with Microsoft Office product family
  • Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.
  • Constant learning attitude to keep broad IT knowledge up to date
  • Customer focused attitude
  • Good written and verbal communications skills

Non-Negotiable Hiring Criteria:
  • Experience in desktop support, system integration or comparable areas
  • Excellent local language and good English language skills (in speaking & writing)
  • 3 years experience preferably in mid to large sized companies


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