- Process orders received from Fisher Scientific LLC subsidiaries from overseas.
- Reviews orders for completeness, including orders placed online; export compliance and company policies.
- Monitors orders for timely delivery and works with suppliers to expedite. Keeps customers advised of delivery updates.
- Provide back order reports as needed and notifies customers of any irregularities or delivery delays of items and the proper remedies that will be required.
- Prepares quotations and includes freight charges, if required.
- Knowledge of documentation requirements, acceptable payment terms and mode of shipment for assigned countries.
- Document order instructions to ensure proper preparation of export documentation and routing.
- Maintains orders with proper holds to update status. Maintains order comments with current information.
- Researches and responds to inquiries within defined time limits.
- Knowledge of procedure to ship hazardous materials.
- Attends internal/external training as necessary, which will include all products, Export Documentation, Export Compliance and any other function that relates to work duties.
- Processes requests for returns due to non-technical reasons.
- Participates in Practical Process Improvement (PPI).
- 1+ years of international customer service related experience including export compliance, documentation or logistics.
- College and/or job related coursework.
- Proficiency with standard computer applications such as Microsoft Office, Internet Explorer and an email program such as Microsoft Outlook or Excel.
- Must have practical technical knowledge of export procedures to be able to process quotations,
- Must possess clear, concise writing and speaking skills to be able to communicate effectively with customers, suppliers, freight forwarders and other departments.
- Bachelor’s degree.
- Fluency in other languages - written and spoken.
- Experience with an AS400 system.
- Must possess the interpersonal skills to deal effectively with angry customers and relate well to others in the organization.
- Must possess strong organizational skills, with attention to detail to be able to prioritize and manage assigned workload on time and accurately.
- Demonstrates the Thermo Fisher values of Integrity, Intensity, Innovation and Involvement.
This position has not been approved for Relocation Assistance.
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