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Job ID :
41661BR
Location :
United Kingdom - Remote / Field
:
Job Description

Essential Functions

Pre-Sales Support

  • Works closely with Marketing and Product Management to identify and connect with key customers for product introduction and placement
  • Prepares and presents seminars to wide array of audiences
  • Plans and performs product demonstrations at customer sites
  • Participates in the field test site determination and/or execution process.
  • Represents Cell Biology division of ThermoFisher Scientific at conferences and vendor shows to present products and customer application feedback.
  • Work independently and with Technical Specialists and/or Sales Representatives on sales calls in customers' laboratories to provide technical and applications assistance in response to customer inquiries.
  • Partners with Marketing to identify top influential leaders in academia and industry to credential Thermo Fisher Scientific protein expression products via testimonials, events or webinars
  • Generate and record opportunities related to the Thermo Fisher workflow

Post-Sales Support

  • Demonstrates basic operating and troubleshooting procedures for Thermo Fisher protein expression workflow.
  • Provides troubleshooting support to customers in the field or by phone/email.
  • Resolves and/or escalates customer issues & complaints.
  • Independently manages or partners on joint calls in customers' laboratories to provide technical and applications assistance in response to customer inquiries or escalations related to protein expression workflow.
  • Provides start-up applications training to customers in their laboratories or as an instructor at Life Technology training centers and other venues.
  • Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members.
  • Plans and delivers user meetings in house or in the field.
  • Provides consultative support to existing and experienced customers
  • Provides and continuously update customer contact relevant information. Track, record and document relevant information from all technical enquires from customers

Other Roles & Responsibilities

  • Reports on activities in the field on a regular basis to Manager through written reports and regular telephone conversations.
  • Reports on technical trends by relating customer concerns and issues to the appropriate internal partners.
  • Provides reports to product management and marketing on new applications, claims and expansion of product capabilities
  • Stays current on scientific and industry trends and innovations.
  • Actively and continuously works with Cell Biology R&D to maintain deep technical expertise on protein expression products, including attending new and refresher hands on training in R&D labs in US and other locations as appropriate
  • Leads inter-departmental projects
  • Helps mentor team members and new hire education
  • Helps to support training of local technical support and technical sales teams on Cell Biology protein expression products
  • Accountable for managing expenses, scheduling and tracking activities.
  • May be required to perform other related duties as required and/or assigned.
*LI-KP1

*IND-EMEA

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