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Job ID :
42834BR
Location :
Belgium - Erembodegem
:
Job Description
With 55,000 extraordinary minds on our global team, each one of us at Thermo Fisher has an important story to tell. Whether we’re helping customers to fight disease, making sure our air is clean, or solving cold cases, our stories involve thousands of important projects that improve millions of lives. Our dedicated sales professionals are laser focused on delivering our customer value proposition - accelerating innovation and enhancing productivity. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.


Field Service Engineer Benelux
  • Maintain and service our customers to ensure 100% customer satisfaction within the Benelux.
  • Initial training period at factory and field locations will be required.
  • Ability to interact with customers and coworkers at a professional level and be able to work independently.
  • Perform Customer Services, including preventive maintenance, troubleshooting and repairing customer equipment and field installations of applicable products.
  • Calibrate cutomer equipment according to specifications.
  • Provide technical support to customers via phone and email.
  • Provide training as required.
  • Provide support to engineering, manufacturing, and sales.
  • Provide adequate documentation and reports upon completion of each assigned job.
  • All other duties assigned

Responsible to deliver all Service activities (which might include: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc..) for achieving:

- Satisfied customer becoming loyal customers

- Highest first time fix rates / lowest mean time to repair

- Lowest repeated call rates

Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices.

Main Activities / Responsibilities

Performs all Service Activities in line with internal rules and customer regulations

Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful by using TMO instruments. Actively promote our contract products. (80%)

Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.

Is responsible to manage the companies assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.. (5%)

Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others). (5%)

Is responsible to report accurate an timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.) (5%)

Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation) (5%)

Minimum Requirements/Qualifications:

  • Professional background in Electronics/Chemistry/Engineering or related subjects
  • Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
  • Strong problem solving skills
  • Good verbal and written communication skills, ability to work across all levels, functions and regions
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Excellent inter-personal, self-motivational and negotiating skills
  • PC skills
  • Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
  • Good English skills, both verbal and written

Non-Negotiable Hiring Criteria:

  • Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
  • Good English skills, both verbal and written


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