Careers at ThermoFisher Scientific

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Job ID :
Location :
Australia - Scoresby
Job Description

The Customer Care Representative is responsible for providing service to our customers and clients through the placement and monitoring of orders. You will need to be able to provide a high level of courteous, efficient customer service for our customers and to contribute to business development and growth in sales.

  • Take and process orders.
  • Direct technical inquiries to Technical Support when applicable.
  • Receive telephone order inquiries and resolve where possible
  • Investigate customer complaints on orders, shipment of orders and delivery times.
  • Respond positively to and expeditiously process all incoming telephone inquiries and orders, including advanced and escalated issues.
  • Provide required documentation related to each particular order to meet shipping schedules.
  • Filing of orders and invoices.
  • Processing of E-commerce registrations as well as answering any web related queries.
  • Processing of Credit Card orders.
  • Answer email inquiries from general email address as well as individual emails.
  • Complete reports as required.
  • Provide on-going support to the Sales Team and Field Application Specialists as required.
  • Provide assistance to sales and marketing as defined.

Minimum Requirements/Qualifications:
  • Customer service skills and experience – essential.
  • Science degree or life science related work background.
  • Must have the ability to identify and solve problems and to multi-task under deadline.
  • Proven success in handling difficult customers with professionalism, dignity and tact required.
  • Preferred proficiency in Oracle E1 (JD Edwards) system interfaces and Siebel (CRM)
  • Solid computer knowledge and digital capabilities.
  • Must demonstrate excellent proficiency in personal computer applications such as Microsoft Word, Excel and PowerPoint.
  • Attention to detail and accuracy
  • Excellent interpersonal & communication skills to build strong relationships with customers and internal function; particularly field sales and marketing force.

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