EXPLORE

Careers at ThermoFisher Scientific

Apply Now >>    
Job ID :
43598BR
Location :
United Kingdom - Crawley
:
Job Description
Job Title:Global Logistics Helpdesk Associate
Department:Logistics
Location:Crawley
Reports to:Logistics Team Leader
Date of Issue:October 2016

2
Job Title:

3
Job Title:
  • Receipt of Helpdesk calls from investigator sites, recording of the issues and resolution of the issue through use of the Vivantio system
  • Receipt of calls from Distribution Project Managers to provide order tracking information, and to resolve problems encountered after an order is despatched
  • Proactive track & trace of all shipments sent under Fisher’s account
  • Compilation and delivery of performance and tracking reports to internal and external customers
  • Arranging of drug returns
  • Order processing for AZ Direct Distribution
  • Receipt of stock and order processing in GPM for Third Party Depots
  • Escalating calls appropriately when required
  • Ensuring all Helpdesk calls are logged and followed through to resolution.
  • Providing cross training of other staff upon request of line manager.
  • Providing assistance to Export and Import team within Logistics department

5
Job Title:
  • None

7
Job Title:

Internal:
  • Distribution Project Management
  • Export and Import team within Logistics department
  • Global facilities within Fisher Clinical Services
External:
  • Client
  • Supply Chain providers e.g. couriers, third party depots.

90
Job Title:
Global Logistics Helpdesk Associate

1
Global Logistics Helpdesk Associate

2
Global Logistics Helpdesk Associate
  • Builds customer allegiance
  • Embraces PPI
  • Focus on growth
  • Job knowledge
  • Teamwork/Cooperation
  • Interpersonal skills
  • Dependability
  • Safety
  • Personal development
  • Problem solving/Analytical decision making


Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.

Join

SHARE

5 Reasons to Work at Thermo Fisher Scientific
View
Search Jobs by Map
Search