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Job ID :
43395BR
Location :
US - Louisiana - Baton Rouge|US - Louisiana - New Orleans
:
Job Description

Responsibilities:

  • Perform on-site installation, repair, maintenance, qualification, and validation of clinical and discrete chemistry analyzers according to company SOP.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Negotiates scheduling and technical problem resolutions with customers and partners.
  • Conduct training on the safe operations and maintenance of the analyzers.
  • Maximize analyzer uptime and maintain a high level of customer satisfaction.

Technical Responsibilities:

  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
  • Collaborate with Sr. Engineer or Field Service Supervisor to analyze, review and inspect findings to determine source of problem, and recommends repair, replacement, or other corrective action
  • Collaborate with Sr. Engineer or Field Service Supervisor in problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Other duties as assigned.

Minimum Qualifications:

  • Minimum of an Associate Degree or equivalent in electrical engineering, biomedical instrumentation or related field
  • Minimum 2 years’ experience as a Field Service Engineer; previous experience servicing clinical chemistry analyzers a plus
  • Effective communication skills and establishing good customer rapport are essential
  • Proven ability to prioritize service requests and produce clear and concise documentation
  • Must have ability to work independently and have good organizational, communication and time management skills
  • Must be available to travel overnight up to 80% within the territory or other areas as required

Preferred Qualifications:

  • Bachelor’s Degree in Sciences or related field preferred
  • Certified service experience on four or more leading industry analyzer products preferred
  • Hands-on experience with analyzer systems
  • Strong knowledge of discrete analyzer techniques strongly desired
*IND-SDG



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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