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Job ID :
43468BR
Location :
Netherlands - Nieuwegein
:
Job Description
Job Description
As the world’s leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than USD 17 billion in annual revenue. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.

At Thermo Fisher Scientific, each one of our 55,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.

Field Service Engineer - Immuno Diagnostics
Nieuwegein - The Netherlands


As the immunodiagnostic experts within Thermo Fisher Scientific, we work to dramatically improve the management of allergy, asthma and autoimmune diseases. We do this by providing healthcare professionals with superior diagnostic technologies and clinical expertise. This results in better healthcare and quality of life for millions of patients and their families.
The allergy and autoimmunity product lines operate on a common instrument platform, Phadia Laboratory Systems, which supports both productivity and cost efficiencies in clinical laboratories around the world. The leading products of the ImmunoDiagnostics Division include ImmunoCAP for allergy and asthma tests and EliA for autoimmunity tests.
This role will be responsible for developing and effectively implementing key account plans as part of a team, which will enable delivery of sustained growth across both our allergy and autoimmunity franchises. Identifying opportunities to gain incremental business by gaining new accounts, adding extra tests onto existing systems within accounts, where possible substituting for competitor business.

Objectives

Ensure Technical Support objectives and KPI’s are achieved.
Maintain working knowledge of all systems.

Promote good team working within the group.
Main Responsibilities

1. Technical Support Specialist.

Plan and deliver PMV’s within the stated business objective
Ensure the required customer SLA is achieved (24 or 48 working hours) and recorded accurately in CRM
Complete service reports in a timely and accurate manner
Maintain working knowledge of all systems
Provide support for other engineers when required
With the agreement of the Technical Support Manager provide support for the customers in Ireland
Support area managers when required to develop business opportunities.
Follow the procedures outlined in the Quality Management system.
Maintain accurate records of spare parts, ensuring parts are used appropriately and usage is kept within spare part budget.
If required provide customer training for new software and upgrades.

2. To promote good team working within group
Participate actively in organised service and sales meetings when required.
Encourage an open dialogue exists between Technical Support Manager, Laboratory Sales Manager, Laboratory Sales Representatives and Business Manager.
To encourage active communication between members of the group and other company members.


Requirements
An understanding of laboratory analysers and the relationship between instrument and reagents would an advantage.
Good knowledge of medical laboratories.
Computer Literate.
Computer hardware and networking skills would be advantageous.
An understating of laboratory information systems would be useful.
Ability to work in a flexible and customer focused manner.
Ability to travel off territory when required to support other engineers and sales force.
Team Worker.
High Energy.
Ability to work autonomously and under pressure to resolve complex customer issues.
Good communication skills are essential.
A strong background in general laboratory instrumentation and a suitable qualification in a relevant technical qualification would be an advantage.



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