EXPLORE

Careers at ThermoFisher Scientific

Apply Now >>    
Job ID :
43311BR
Location :
United Kingdom - Remote / Field
:
Job Description

Job title: Field Service Engineer, Clinical Diagnostics Division
Location: Field-based


Objective Ensure Technical Support objectives and KPI’s are achieved.
Maintain working knowledge of all systems.
Promote good team working within group.

Main Responsibilities 1. Technical Support Specialist.

  • Plan and deliver PMV’s within the stated business objective
  • Ensure the required customer SLA is achieved (24 or 48 working hours) and recorded accurately in CRM
  • Complete service reports in a timely and accurate manner
  • Maintain working knowledge of all systems
  • Provide support for other engineers when required
  • With the agreement of the Technical Support Manager provide support for the customers in Ireland
  • Support area managers when required to develop business opportunities.
  • Follow the procedures outlined in the Quality Management system.
  • Maintain accurate records of spare parts, ensuring parts are used appropriately and usage is kept within spare part budget.
  • If required provide customer training for new software and upgrades.

2. To promote good team working within group

  • Participate actively in organised service and sales meetings when required.
  • Encourage an open dialogue exists between Technical Support Manager, Laboratory Sales Manager, Laboratory Sales Representatives and Irish Business Manager.
  • To encourage active communication between members of the group and other company members.
*IND-EMEA
If you are interested in this role, please forward your updated CV to: natalie.aggelidou@thermofisher.com

Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.

Join

SHARE

5 Reasons to Work at Thermo Fisher Scientific
View
Search Jobs by Map
Search