Supervisor, Customer Service
Job ID :
China - Shanghai
- Lead MS and Chrom+ CS team to drive customer satisfaction and linearize Order-to-cash flow to support Sales revenue and booking target fulfillment;
- Manage internal and external customer voice and expectations through issue resolution and build systematic practices with cross functions
- Act as customer complaint and escalation channel and seek resource synergy and working with cross function for resolution;
- Be responsible for project management and contract execution for all aspects relevant to both external (customer expectations, deliverables, T&Cs, etc.) and internal (business objectives, reporting and forecasting);
- Supervise and enhance team member performance and deliveries.