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Job ID :
43413BR
Location :
South Korea - Seoul
:
Job Description
Field Service Engineer - Global Services, Korea
​Based in Seoul, Korea

Position Objective:
  • To provide excellent customer satisfaction through technical service, installation, operator training and repair of Thermo Fisher Scientific Life Science Solutions Group (LSG) instruments.
  • Enhance Thermo Fisher Scientific LSG Service business and reputation by becoming the customer’s trusted advisor on Thermo Fisher Scientific LSG instruments and service products.

Essential Functions:
  • Provide onsite scheduled preventative maintenance and repairs of Thermo Fisher Scientific LSG in Korea.
  • Undertake bench top product service and loaner instruments management.
  • Provide training and technical advice on instrument use, both in person and by telephone.
  • Proactively resolve difficult repairs by using Thermo Fisher Scientific LSG Service Escalation process and liaising with APJ Service Specialists.
  • Proactively manage personal stock of spare parts and completes paperwork in a timely manner.
  • Provide an important link between customers and Thermo Fisher Scientific LSG Sales and Marketing teams.
  • Discuss Thermo Fisher Scientific LSG Service Products with customers, and provide leads to Korea Service Sales Rep as they arise.
  • Any other duties as may be reasonably required from time to time by senior management.

Education/Experience Requirements:
  • At least ONE of the following:
    • Bachelor Degree in Electronic Engineering, Molecular Biology or similar.
    • Minimum 3 years experience as a Service Engineer in the science or medical industry.
    • Intermediate level written and spoken English language ability.
Required Competencies:
  • Connect with the Customer:
    • Is customer-centric
    • Anticipates needs and problems while creating solutions
    • Demonstrates a sense of urgency, contagious optimism and a “can do” attitude
  • Find a Better Way:
    • Is curious, inquisitive, innovative, never satisfied with the status quo
    • Greets challenge and change as opportunity
    • Has courage and confidence to take risks and learn from mistakes
  • Win Together:
    • Is authentic, transparent and leads by example, holding self and others accountable
    • Inspires, motivates and collaborates with others
    • Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues
    • Embraces and leverages diversity of culture and thought
Working Conditions:
  • Mostly works in the office to repair bench top instruments.
  • Travel for technical training to Singapore or US is required from time to time.


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