EXPLORE

Careers at ThermoFisher Scientific

Apply Now >>    
Job ID :
43988BR
Location :
US - Missouri - Kansas City
:
Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Summary:
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work. The FSE also looks for opportunities increase revenues by providing more services to the customer. This job is located in the greater Kansas City area.

Responsibilities:
• Provides onsite installation of instruments, upgrades, updates, repairs, and planned maintenance service
• Achieve specified revenue targets while satisfying customer from instrument repair, installs and PM’s
• Achieve customer satisfaction (CAS) targets as specified annually
• Interact with customers to offer and close the sale of service contracts and other service products
• Collaborate with internal partners to resolve customer issues and improve processes
• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions
• Execute Qualification & Validation Products at customer sites
• Maintain technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors
• Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines
Minimum Requirements:
• Bachelor’s degree in biomedical engineering, microbiology, biology, chemistry or an engineering field
• Experience in a related science, biomedical engineering and/or customer-facing role.
Preferred Requirements:
• Masters level degree
• Experience in a clinical, diagnostic and/or other regulated environment (CAP, CLIA, and FDA).
• Aptitude for learning and understanding IT systems and processes
• Experience in related product applications and instruments.
Working Conditions:
Frequent travel to customer sites is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials Must be able to work overtime and flexible shifts, and possibly weekends.

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.







Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.

Join
Refer a friend

Already work here? Help us write our next chapter

Refer Now

SHARE

5 Reasons to Work at Thermo Fisher Scientific
View
Search Jobs by Map
Search