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Job ID :
44044BR
Location :
US - California - Carlsbad|US - Massachusetts - Remote / Field|US - North Carolina - Remote / Field
:
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

As the Commercial Service Operations Manager for the Americas (Canada, US and LATAM) you will lead the teams that focus on service operations, administration and data analysis. Lead the objectives that will be the main driving force to implement changes and measure and correct improvements on those changes for the group.

Responsibilities:
  • Define, communicate, and analyze key inputs/outputs of Americas Service & Support KPI’s
  • Establish and monitor Americas S&S third party vendor relationships, performance & contracting (fleet, tools calibration, depot repair, etc.). Build tracking and reporting metrics of these activities as part of monthly operating reviews
  • Partner closely with Sales, Service, and Support leadership to understand & manage data mining requests/needs and providing clear business analytics as outcome. Drive consistency & accuracy of data across the region
  • Ensure year-over-year profitability growth within the Americas Service organization including discount strategies, pricing strategies, bundling strategies, etc.
  • Work with regional leaders to build & own service/support field resource deployment models
  • Measure and report Service, Sales and Support productivity across the Americas region
  • Monitor and Improve Total Rewards program that is tied to performance business objectives. Continually work to optimize and analyze cost/benefit
  • Own the development and effectiveness of team operating mechanisms including weekly finance reviews, QBR agendas, biweekly staff agendas, operating review decks, etc.
  • Analyze and develop compelling investment scenarios for Americas Service. Lead cost/benefit and ROI analysis for investment recommendations.
  • Partner closely with finance partners to build & own annual AOP plans – assumptions, headwinds, tailwinds, resources, etc.
  • Lead VCP (variable cost productivity), and cost elimination projects for Americas Service & Support. Own annual cost out metrics & targets.
  • Develop and implement a robust instrument “buyback” strategy.
  • Act as the Americas liaison for translating global PPI/CAS projects and best practices into the region
  • Work closely with field teams and service leadership to identify new opportunities for growth, both organic as well as inorganic. Own Merger & Acquisition & justifications.
  • Drive operating mechanisms for the region quarterly, and as needed, to ensure business performance
  • Ability to develop and implement continuous improvement processes and procedures to support growth
  • Experience managing in a matrix environment, cross-functional teams

Minimum Qualifications:
  • Bachelor of Science degree in Finance, Management, Economics, or related field
  • 5 years relevant experience in business or Life Science industry, or a combination of relevant education or professional experience will be considered
  • Advance knowledge of the methodologies for measuring, reporting and continuous improvement of departmental and organizational performance
  • Minimum 7 years of Finance, Service/Sales Operations, Project Management, or Field Service Operations experience required
  • 3-5 years of general management experience desired

Preferred Qualifications:
  • MBA with 5+ year’s relevant experience in business or Life Science industry
  • Lean/Six Sigma experience

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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