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Job ID :
43986BR
Location :
US - North Carolina - Durham
:
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Responsibilities:
  • Responsible for participating in the design of operational policies and process and leading the implementation in an effort to increase departmental efficiencies
  • Works to retain customers and ensures customer satisfaction
  • Serve as primary escalation point for customer issues in a “high touch” setting
  • Coordinates communication between Sales, Marketing, Warehouse, Procurement, Quality and Customer Service to assure customer needs are understood and met
  • Use the Doe & Ingalls Management quality system to identify nonconformance root causes and develop actions to prevent recurrences on all assigned corrective actions
  • Directs staffing, training, and performance evaluations to develop and improve the customer service function and associates

Minimum Qualifications:
  • 5 years of B2B Customer Service experience in related industry with working knowledge of supply chain
  • Demonstrated success managing a customer service team consisting of five or more representatives
  • manage customer expectations and possess excellent organizational skills
  • Bachelor's degree in business or appropriate specialty
  • Proficient computer skills and technical knowledge in using ERP systems, Microsoft Office, email, web searches and database entry
  • Strong mathematical aptitude
  • Must have excellent verbal/written communication skills

Preferred Qualifications:
  • MBA
  • 7+ years of B2B Customer Service mgmt. experience in R&D or Pharmaceutical or bioproduction
  • CPSM Certification

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Apply Now >>    
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