The Field Service Representative services and repairs instrumentation in the field and in the shop as well as provides proper installation of instrumentation and offers support to Sales to solve service related problems. The Field Service Representative displays a high level of ability and competence, especially in the area of face to face customer service skills. At least 50% of repairs are performed in the field.
Services and repairs instrumentation in the field and in the shop.
Works on a broad range of general instrumentation and/or major instrumentation OR spends over 60% of time on one line of instrumentation with some portion of their time on other instrumentation.
Provides proper installation of instrumentation and offers support to Sales to solve service related problems. Occasionally carries out employees’ or customers’ training.
Self schedules work efficiently.
Conducts self in a professional manner and is clear and concise in explanations to customers.
Advises customers of repair status. Gives full and detailed account of time and work performed via the service work order. Adheres to standards relating to work orders.
Promotes Thermo Fisher Scientific, Unity Lab Services and the Services and Products we offer.
Remains technically current on the lines for which he/she is responsible through factory, on the job, or self-training.
Ensures instrumentation is properly packed for shipment or returned to stock.
Assists with shipping and receiving duties as required.
Ensures continuity of operations and integrity of calibrations (where applicable). Understands and follows the Quality System. Reads and understands the Quality System Manual and supporting documentation relevant to their area of quality processes and procedures.
Minimum Requirements /Qualifications:
Graduate of a recognized technical institution in the discipline of Electronics or equivalent education and/or experience.
Must have a minimum of two years experience as either a Service Technician or two years as a Field Service Technician