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Job ID :
44035BR
Location :
US - Tennessee - Memphis
:
Job Description

Responsibilities:
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.

The successful candidate will provide:

  • Onsite installation of instruments, upgrades, updates, repairs and planned maintenance service Interacts with customers to offer and close the sale of service contracts and other service products
  • Collaborates with internal partners to resolve customer issues and improve processes
  • Executes Qualification & Validation Products at customer sites
  • Maintains technical competency with servicing with new instruments and their related problems by attending trainings, staff meetings and remain up to speed on new products, markets, customers and competitors
  • Works both in home office as well as in a laboratory environment
  • Manages travel expenses and follows Thermo Fisher travel policies and guidelines
  • Territory: TN (Memphis to Jackson, TN), AL, and MS. Candidate must live in the Memphis area - No relocation offered for this role

Minimum Qualifications:

  • Requires a Bachelor’s Degree in bio-engineering, biology, chemistry or related field or equivalent work experience and knowledge
  • Minimum of 3+ years of relevant experience in a related science, engineering and/or customer facing role
  • Frequent travel to customer site is required 5%+ of work time
  • Required to lift up to 50 lbs.
  • May be required to stand for long periods of time while performing duties
  • Must be able to work safely with chemicals and hazardous materials

Preferred Qualifications:

  • Experience in a clinical, diagnostics and/or other regulated environment
  • Master's or PhD
  • Aptitude for learning and understanding IT systems and processes
  • Experience in related product applications



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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