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Job ID :
44292BR
Location :
Germany - Hennigsdorf
:
Job Description
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer.

For the IT Service GmbH onsite in Hennigsdorf we are looking for an

IT Analyst (m/f)
Location: Hennigsdorf/Berlin

In this position you will support local end-users and provide services to other locations within the region – remote and on-site. You will install, configure and administer local & remote PC hardware (incl. peripherals) and client applications in a Windows environment. Furthermore, you will also provide consistent levels of service through SLAs and effective IT support for site business activities.

Responsibilities:

· Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes
· Protect data, system security and data privacy
· Assist with IT projects and roll-outs
· Work with or in regional or global IT teams on specific IT subject areas (regional EU, international)
· Keep IT management up to date on progress and occurrence of any issues at supported sites
· Provide agreed IT services for one or more sites
· Monitor and track work orders for meeting SLAs, with regard to due dates and other priorities, in order to meet customer needs
· Participate in quality solution and improvement processes to resolve common user requests and issues
· Assist with any infrastructure changes to improve performance, cost, or functionality
· Escalate problems as necessary
· Participate in site compliance, especially with regard to IT directives, policies and initiatives
· Assist the local business leaders with coordinating business and IT support activities
· Keep track of IT inventory (Hardware, Software Licenses) and validation status
· Maintain IT related documentation

Qualifications:

· BS in Computer Science or Engineering, certified IT specialist (“Fachinformatiker/in”) or comparable
· Good knowledge of Windows O/S and PC hardware
· Experience with Microsoft Office product family
· Experience in desktop support, system integration or comparable areas
· Excellent local language and good English language skills (spoken & written)
· 3 years experience preferably in medium to large sized companies
· Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.
· Constant learning attitude to keep broad IT knowledge up to date
· Customer focused attitude
· Fluent German and English are prerequisites

We offer:

· Employment with an innovative, future-oriented organization.
· Outstanding career and development prospects.
· Company pension scheme.
· Exciting company culture which stands for integrity, intensity, involvement and innovation.

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to
our singular mission. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex,
sexual orientation, gender identity, national origin, disability or any other legally protected status.

Interested?
We are looking forward to receive your application. Please refer to the above Job ID and include your salary expectations as
well as your period of notice.

*IND-EMEA



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