Job ID :
43809BR
Location :
United Kingdom - Paisley
:
Job Description
Position Summary
The HR Specialist is focused on delivery of the day-to-day activities of a country within the HR1 EMEA Shared Service Centre. S/he ensures quality of service and operational performance by working within the HRSS documented processes and working with appropriate metrics and dashboards. S/he provides will escalate questions and issues to the Region Lead on centre-supported services such as Benefits, Payroll, Fleet, HR policies & procedures.
Key Responsibilities
Deliver first line support for all HR queries across the spectrum of the employee lifecycle from new hires to employees leaving the business - including:
- All employee related administration for HR processes
- First line support for all HR system queries
- Delivery of service in line with Service Level Agreements
- Maintain information, resources, manuals and policies for assigned countries
- Deliver HR support in line with local employment legislation
- Ensure administrative compliance with local regulations and authorities
- Support local HR Generalist group with ad-hoc requests
- Benefits enrolment, initiate payments and processing e.g. Company Cars and Pension
- Payroll data collection, validation, submission and subsequent checking (The payroll delivery model can range from in-house, local, responsibility to an outsourced managed service operated by a local payroll vendor)
- Prepare and distribute payroll reports to internal and external customers
- Prepare all tax year end reports in accordance with country legislation
- Provide first line support for all payroll and tax relates queries
- Working within defined processes ensure all payments are successfully managed in a timely way (employee, third party and statutory)
- Support Finance with payroll enquiries related to general ledger payroll costs
- Vendor invoice review, validation and approval
- Company Car/Fleet administration covering new starters, leavers and renewals
- Production of HR management information as required
- Participate in business/ functional projects as required
- Responsible for the accurate filing and storing of employee data according to the respective data protection requirements
Minimum Requirements/Qualifications
- Prior experience working in a HR shared service centre
- Previous experience in Benefits, Payroll, general HR or customer services preferred
- Ability to interpret and communicate HR policies and procedures
- Ability to communicate and deliver excellent customer care via telephone and email is essential
- Process improvement skills (desirable but not essential)
- Service-oriented attitude and willingness to learn
- Possess good listening skills and patience to work with all types of employees
- Ability to maintain a positive attitude
- Individual should have high energy with the ability to organise/prioritise workload
- Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment
- Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint experience using a HRIS data base and reporting application
- Native language skills desirable
Travel
- Occasional travel required