Careers at ThermoFisher Scientific

“As Customer Care Representative, I monitor and respond to warehouse inquiries and requests for assistance. These inquires include checking the status of customer orders, helping to process same-day deliveries, as well as meeting special customer request orders. I must attend to each request within the allocated timeframe to ensure the Customer Care team can respond to any inquiries from the customer before items ship. I am also responsible for following up on customer orders, conducting stock checks to investigate customer complaints and ensuring that all customer orders are dispatched on time. I check and inspect orders to guarantee they reflect the accurate quantity ordered and meet quality requirements. My goal for each day is to ensure that all queries have been completed or attended to.”

Jonie, Customer Service

“As an Assistant Project Manager at the Thermo Fisher Scientific Clinical Services (FCS) Beijing facility, I help my team provide daily project management services to our customers. The Fisher Clinical Services team is involved with a number of projects and I help customers obtain permit licenses for clinical trial products so they can successfully import their clinical trial products into China. I work with operations, quality assurance and packing teams to make sure the clinical trial product is distributed to the site successfully. I am responsible for the destruction of unused drugs returned to the facility. I like to build bridges between our internal teams and our customers to best meet the customers’ requirements and ensure their clinical trials run smoothly in China.”

Ada, Project Management

“I am currently working on the development of a qPCR (quantitative polymerase chain reaction) analysis application. We are developing a Web-based analysis application on the Thermo Fisher Scientific Cloud, a powerful cloud computing platform that connects scientists, instruments and software in a collaborative, multi-disciplinary environment. My customers are scientists from all around the world who want to use this web-based application. One of our customers is using our software to investigate whether a certain cancer drug is suitable for a patient with skin cancer. He conducted his research using our qPCR instrument and utilized the software to discover which drugs were suitable for the patient. Using the values generated by our software, the scientist made a deduction on which drug should be used to help the patient manage their cancer. I believe that the software I develop will help scientists conduct their research more efficiently and effectively.”

Ivonne, Software Development

“I am responsible for all commercial offices administration management in my China office, which includes general admin services, facility management and employee activities. I am responsible for ensuring the provision of world-class customer service within the organization. I lead all admin team members as regular point of contact to make continuous improvement on working processes to ensure high efficiency and quality office services. I try to understand division business drives and needs, then apply that knowledge and development plans which deliver effective real estate portfolio and workplace solutions to support those business needs. For example, I work on office integration for legacy Dionex and legacy Life; China Innovation Center and Shanghai& Beijing Application Development Center; China commercial offices Tier 2 offices expansion. I handle and organize a grand scale employee’s event and activities, employee welfare, to increase employee engagement and connections, enhance the sense of belonging and the pride to work at Thermo Fisher.”

Leeann, Administrative Services