Careers at ThermoFisher Scientific

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Job ID :
Location :
Canada - Burnaby
Job Description

The Senior Site Specialist is responsible to deliver consistently high quality lab services to our clients. Lab Services to include but not limited to Glasswash, Inventory Management, Media Preparation, Shipping and Receiving and general Equipment Maintenance. The Senior Site Specialist is responsible for assisting in meeting the goals and objectives of the customer location, as determined by customer requirements. This can include production scheduling, training activities, providing subject matter expertise, and safety representation. Act as liaison on behalf of customer and Thermo Fisher Scientific.


Provides general guidance and technical expertise to peers and clients. Utilizes specialized

functional area skills and underlying technical principles.


  • Prepare high quality specialized media, including buffers, microbial agar plates, mammalian cell culture media, and antibiotics
  • Perform specific tasks associated with media prep, including but not limited to pH titration, osmolality adjustment, sterile filtration techniques, and aliquots
  • Verification, calibration, and use of common and specialized lab equipment including, but not limited to magnetic mixer, hot plate, micropipettors, autoclave, balances, laminar flow and fume hoods, pH and conductivity meters, osmometers, Blood Gas Analyzers, vacuum filtration, peristaltic pumps, and Nitrogen gas lines
  • Daily pickup of utilized glassware from labs, wash, sterilize, and redistribute to satellite storage areas
  • Scheduling of asset calibrations and subsequent process management of the site specific calibration team
  • Maintaining calibration records
  • Stockroom management, dispensing of product, and follow direction / coordination of affiliated stockroom activities.
  • Perform on-site program replenishments and disbursements.
  • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
  • Perform equipment verifications and calibrations following customer and manufacturers protocols
  • Promote a safe work environment through various safety initiatives within functional area
  • Participate in individual or group projects that can include, cost savings analysis, learning groups, writing job training methods, and leading team meetings
  • Serve as the first point of contact for any Glassware, Inventory,Media and Shipping/Receving matters or concerns, including Media quality, Service Level Agreements, and staff interactions
  • Report internal/external metrics to Regional Manager
  • Maintain safety awareness, by maintaining and authoring Work Instructions, assisting with Job Hazard Assessments, and performing PPE assessments
  • Provide technical expertise and training to ULS staff

Minimum Requirements/Qualifications:

  • Must possess a minimum of a Associates degree in related field. A Bachelor’s degree is preferred
  • Demonstrated verbal, written and presentation skills
  • 2-3 years of progressive relevant experience preferred
  • Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
  • Must maintain Thermo Fisher Scientifics’ Four-I Values
  • Experience in laboratory setting or services preferred
  • Experience in GXP environment preferred
  • Proven excellence in customer service skills
  • Detail oriented, problem solver, promotes team environment
  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)

Non-Negotiable Hiring Criteria:

  • Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site
  • Must deliver excellent customer service to include maintaining a professional appearance at all times
  • Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary
  • Have demonstrated initiative in previous work experience
  • Expanded tactical thinking that considers the impact on the broader organization
  • Demonstrate the ability to be a team player and place team success ahead of individual goals
  • Must possess a high level of communication skills to provide guidance to others in performing the work, to effectively present information and respond to questions or customer service requests and interact with various levels of the customer’s organization
  • Must be able to provide suggestions for corrective action and preventive customer service through using process improvement tools
  • Must be organized and detail oriented to be able to prioritize own work and meet business productivity metrics
  • Must be able to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues

Working Conditions:

  • Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
  • May be required to work independently within customer location
  • Extensive walking/standing may be required for 75-85% of the day
  • May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)
  • Must possess motor skills appropriate to the task
  • Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
  • May be able to use material handling equipment such as push carts and pallet jacks
  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
  • Some areas require steel toe shoes, bump hats and/or safety glasses
  • Must be able to work hours required to get the job done

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