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Job Description

Application Support – Environment Food Safety & Pharma

Job ID: 49184BR
Location: Home Office based in south Germany or Austria

Key Duties and Responsibilities

  • Provides high quality and effective pre- and post-sales support working closely and primarily with factory based product and vertical marketing teams, other CMD product lines, service and sales.
  • Ensures support activities are provided in a prioritized way to VIP and seed unit customers in a timely manner while focusing on customer satisfaction and on a continually improving customer relationship leading to future business opportunities with the customer.
  • Responsible to ensure best practice in Thermo Fisher Scientific customer demonstration labs, working jointly with Sales Support Managers, in the performance of top-class applied markets customer demonstrations and delivery of demo reports, application methods and apps notes, customer training and other activities.
  • Responsible to co-develop and adapt relevant marketing and sales collateral by monitoring demos and applications/method development projects and sharing such work/results with direct manager, the SST, with responsible product line marketing organisation.
  • Co-develop and adapt appropriate training collateral to fit both customer and internal requirements.
  • Works closely with other Sales Support Experts, with Training and Customer Support European colleagues who have ultimate responsibility for training.
  • Responsible for identifying training needs and coordinating the delivery of training
  • Must make daily use of SalesForce.com (SFDC) to track activities which must be linked to opportunities
Requirements & Qualification
  • Degree in Chemistry, Biochemistry or similar; Ph.D. preferred.
  • Excellent relevant product line knowledge with at least 5 years hands-on LC/MS experience at pharma/CRO/analytical laboratory, preferably with triple quadrupole and Orbitrap instruments; environmental food safety experience or pharma knowledge/experience required
  • Solid knowledge in screening and quantitation of small molecules
  • Strong experience in method development and method optimization across LCMS platforms
  • Ability to understand customer needs and translate these into relevant applications and training
  • Excellent verbal and written communication skills
  • Strong self-organizational skills
  • Excellent inter-personal skills
  • Willingness to travel extensively mainly within the appointed region but frequently through Europe.
  • Ability and willingness to travel: above 50%
  • English and German language a must, additional EU Language skills are a positive asset
Key Success Factors
  • Extremely strong customer focus skills
  • The ability to work on own initiative and to meet deadlines and targets and develop strategies and tactics to grow the relevant portion of the business
  • Must be flexible and prepared to undertake tasks as required
  • Excellent communication skills, both written and oral, in English and German
  • A high level of interpersonal and organizational skill
This position is home office based anywhere in Germany or Austria. Travel is required (approx. 50%-70%) within the region.
Interested? We look forward to receiving your application, including a cover letter and CV in English. Please apply to Job ID 49184BR on http://jobs.thermofisher.com/.


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