Careers at ThermoFisher Scientific

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Job ID :
Location :
US - Pennsylvania - Pittsburgh
Job Description

The Healthcare Market Division (HMD) offers a broad array of consumables, diagnostic kits and reagents, equipment, instruments, solutions and services for hospitals, clinical laboratories, reference laboratories, physicians’ offices and other clinical testing facilities. These products are manufactured by Thermo Fisher and third parties. The division is based in Houston, Texas and manages over 22,000 active customer accounts, 80,000 products, 2900 suppliers, 13 distribution centers and 3 customer service locations generating over $1B in revenues.

Position Summary:
Ensure maximum effectiveness of the Inside Sales and Field Sales teams by contributing to the development and delivery of new and established training curriculum, which includes new hire onboarding, continuing education and management training.

Essential Job Functions and Accountabilities:

  • Recommend, design, develop, evaluate and maintain creative learning solutions for a dispersed Sales workforce that includes, but is not limited to, instructor led, eLearning, audio, video, activities, assessments, job aids and blended learning experiences
  • Effectively select and apply alternative training delivery methods (i.e., self-study, online, classroom training, blended learning) to improve skill development and to accommodate distance and learning styles
  • Design and develop graphics, illustrations and other visuals to represent complex content, facts, processes and procedures
  • Develop, administer and analyze results of needs assessments and post-training evaluations
  • Make recommendations and modify training programs, as appropriate, based upon the results of training effectiveness metrics and quality review results
  • Facilitate learning solutions and Train the Trainer sessions, as required
  • Utilize the corporate Learning Management System (LMS) to track and run standard reports related to registration and completion of learning activities
  • Travel up to 40% to conduct field training and attend sales meetings, training sessions and Learning and Development (L&D) conferences
  • Mentor and support new Inside Sales Representatives, Account Managers, District Sales Managers (DSMs) and Health System Executives (HSEs) through a multiphase rapid onboarding training process
  • Assist in the development of and provide delivery for various instructor-led, web-based and online sales training curriculum
  • Establish relationships with functional area managers, DSMs and Subject Matter Experts (SMEs) to build and maintain course content
  • Observe and monitor inside sales calls and travel with Account Managers to scheduled customer meetings to reinforce training and support continued development
  • Schedule and coordinate the logistics for phases of onboarding, laboratory and Lunch & Learn trainings
  • Manage supplier relationships used for the development and delivery of product training
  • Assist with the build out of L&D infrastructure (i.e., course content, standardized processes, guidelines, communications)
Other Job Requirements:
  • Ability to multi-task and work in a highly matrixed and fast-paced environment
  • Heavy use iPhone, iPad and laptop
  • Adherence to corporate IT and travel policies and guidelines
  • Extended work hours, as required
  • Perform other duties, as assigned

Minimum Requirements/Qualifications
  • Bachelor’s degree or equivalent experience in Healthcare, Business, Science, Education or Communications
  • Sales training experience in diagnostic, healthcare or medical device markets preferred
  • 3+ years’ experience in instructor-led and e-Learning course design and development
  • Knowledge and experience using course authoring tools (i.e., Articulate Presenter/Storyline, Trivantis Lectora, Adobe Captivate/Acrobat, Oracle UPK)
  • Knowledge and application of adult learning theory, the instructional design process, best practices and standards, blended learning approaches and evaluation methods
  • Ability to rapidly convert instructor-led materials into highly interactive, engaging and meaningful e-Learning content
  • Ability to create and/or enhance instructor-led materials to design and develop engaging presentations, content, role plays and system scenarios and exercises
  • Experience with Learning Management Systems (LMS) (i.e., Success Factors, Mobile Agility, Oracle)
  • Knowledge and experience using Customer Management Relationship (CRM)
    (Salesforce.com) and reporting tools (i.e., Cognos) preferred
  • Knowledge and experience using MS Office, Internet (i.e., IE, Google, Chrome), Intranet and online web conferencing (i.e., WebEx) applications
  • Strong selling and presentation skills, contagious enthusiasm and a passion for training and development
  • Excellent interpersonal, oral, written and visual communication skills
  • Creative, autonomous professional with a strong work ethic and time management skills who can manage multiple priorities and drive organizational change that will result in measurable performance improvements
  • Strong coaching, mentoring and motivational skills that are scalable to a District Manager/Leadership position

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed, as an exhaustive list of all employee responsibilities, duties and/or skills required of all personnel so classified.

This position has not been approved for relocation assistance

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and approximately 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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