Careers at ThermoFisher Scientific

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Job ID :
Location :
China - Shanghai
Job Description

Essential Responsibilities:

  • Support service daily work independently, include: Maintenance, Training, Calibration, New product Import and so on.
  • Communication closely with oversea product manager, specialist team, supply chain and other colleagues.
  • Provide efficiency solution to customer for technical assistance, consultation and application issue.
  • Field support KA customer visit: ensuring customer satisfaction in all aspects of services provided.
  • Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
  • Support and meet service business operation plan include instrument order and billing.


  • College, University Bachelor in Biochemistry, Biomedical engineering, analytical chemistry or electronic automation, Mechanical, etc.
  • More than 3 years working experience focus on instrument maintenance/technical support/customer service/application support.
  • Must have the ability to work independently, effective communication skills, interpersonal and listening skills.
  • Good English skill in reading, writing and speaking.
  • High integrity & discipline.
  • Capability of working under pressure.

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