To provide quality technical support to ensure that customers receive accurate advice on product use,
guidance on product selection, and resolution of technical complaints.
Respond to customers' inquiries regarding the proper use of general protein biology and cell analysis products over the phone or in written manners.
Resolve customers' complaints of a technical nature.
Serve as a customer liaison and being responsible for promoting and maintaining positive customer
PhD in Molecular Biology, protein biology, cell biology and/or immunology or similar field, post-dr. experience preferred;
General knowledge and hands-on experience of molecular biology, protein biology and cell biology, e.g. protein extraction, protein purification, IP/CoIP, EMSA, western blotting, immunoassays, protein analysis and cell based functional study, etc.;
Experience of using plenty of products/technologies from Thermofisher/Life Technologies is preferred. Proven ability to digest large amounts of new and complex technical information in a short time;
Good command of communication and presentation skills;
Fluent in both oral and written English.