Careers at ThermoFisher Scientific

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Job ID :
Location :
United Kingdom - Bishops Stortford
Job Description

Company Information

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of $17 billion, we have approximately 50,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through three premier brands, Thermo Scientific, Fisher Scientific and Unity Lab Services, which offer a unique combination of innovative technologies, convenient purchasing options and a single solution for laboratory operations management. Our products and services help our customers solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Visit www.thermofisher.com.

Job Description

Job Title: Systems Analyst III

Reports To:Director IT, Service Delivery
(dotted line to Director IT, Bio Services)
Career Band: 6
Position Location: BISHOP’S STORTFORD
Number of Direct Reports: 0
Day/Shift (if applicable): 37.5 hrs p/w core shift

Position Summary:

The Systems Analyst III is responsible for UK BioServices IT Service Delivery, enabling the storage and distribution of bio-material between UK BioServices and its clients. This role works closely with Fisher Clinical IT, BioServices IT and other Thermo Fisher Global IT groups to ensure a seamless delivery of IT, services and projects.

Key Responsibilities:
  • IT Service delivery for the UK BioServices organisation. The primary services include: creation, modification, management and ultimately transition of processes designed to deliver IT service excellence for the UK BioServices team
  • Collaborate with business colleagues to understand and document IT requirements
  • Facilitate and drive IT project interactions between the Global BioServices team, the local UK BioServices team and IT vendors
  • Support the existing Nautilus LIMS application, assist with configuration as required
  • Facilitate compliance with a set of standards designed to simplify and standardise the IT Services provided to UK BioServices business colleagues and clients
  • Implement service escalation improvements for IT support processes and end user IT Global support services
  • Represent the overall support needs for Service Delivery as an active member of the Global IT Team
  • Collaborate as a member of the Service Delivery Team to develop and align IT support processes globally to meet business needs
  • Understand and enforce the company’s infrastructure architecture standards and policies to maximize efficiency and support platform compatibility
  • Comply with company’s Global IT Policies & Procedures
  • Ensure all IT SOPs relating to BioServices and Fisher Clinical are followed to deliver an IT service in accordance with the regulations governing our business
  • Perform other duties as assigned

Minimum Requirements/Qualifications:
  • Exceptional communication skills, both written and verbal with a focus on customer service / relationship building
  • Application support experience with LIMS; configuration knowledge is a plus although training will be given
  • Experience with SDLC for regulated applications is a plus
  • ITIL version 3 Foundation qualification and experience of working in a Global / European IT services group leveraging the majority of the ITIL framework would be a plus
  • Demonstrable experience of working as part of highly matrixed Global IT team
  • Educated to degree level is preferred, ideally Computer Science or Business Degree
  • PRINCE2 Foundation or PMI equivalent qualification
  • Strong negotiating and influencing skills gained whilst engaging with junior through to senior business stakeholders
  • Demonstrated experience resolving technical and process issues through the involvement of senior client, partner and internal stakeholders
  • Demonstrable experience in working with both internal and external IT resources to resolve service challenges and project initiatives
  • Demonstrated experience in providing IT services to a Global or European end user support function with a track record of achieving year over year efficiency gains
  • Broad knowledge of application software and IT security required, including demonstrated experience in interpreting business needs and translating them into support services
  • Experience of working in a highly regulated environment.
  • Prior experience with GMP and CSV, preferably within the pharmaceutical industry is a strong plus
  • Ability to quickly understand and adjust to changing business needs
  • Strong project management skills and understanding of project management lifecycle
  • Experience of working in a highly matrixed environment, inclusive of conflict resolution
  • Ability to travel as required both domestically and globally (15%)

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