Careers at ThermoFisher Scientific

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Job ID :
Location :
Germany - Karlsruhe
Job Description

Manager, Technical Customer Service (m/f)

Job ID: 46469BR

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $17 billion and approximately 50,000 employees in 50 countries. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity.

We are currently seeking a professional and dedicated Manager, Technical Customer Service (TCS) to join the Molecular Spectroscopy business unit at our office in Karlsruhe.


  • Lead a global technical customer service team of 6 team members in 2 product lines
  • Support the TCS team in answering customer requests and solving technical and application issues
  • Participate in new product development projects representing Service as a whole
  • Close cooperation with the Field Service Managers globally
  • Develop solid technical documentation for field service
  • Support field service technicians
  • Report and develop further Dashboard’s for TCS
  • Head of Escalation Management
  • Organize global Service trainings
  • Act as deputy for Field Service Manager Central Europe/Depot Service Manager
  • University degree in a technical discipline (Bachelor, Master, Diploma)
  • Min. 2 years of experience in technical customer support
  • Min. 2 years of leadership or major project management experience
  • Solid English skills (written & spoken)
  • Good knowledge of the French language would be of advantage but is not a must
We are looking forward to receive your application. Please refer to the above Job ID and include your salary expectations as well as your period of notice.


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