Careers at ThermoFisher Scientific

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Job ID :
Location :
Malaysia - Kuala Lumpur
Job Description

Key Responsibilities

  • Attend to service sites punctually as instructed by Senior Engineers / supervisors / Manager.
  • Provide installation, repair and preventive maintenance for products that are assigned
  • To provide site preparation and user training
  • Interprets maintenance manuals, schematics and wiring diagrams and repair equipment utilizing knowledge of electronics/electrical/mechanical and using standard test instruments and hand tools
  • Represent the Company in a professional manner ensuring Company‚Äôs good image and that the customer is given the best possible service
  • Build up a rapport with customers on site to promote good customer relationship
  • To response to customer within the next working day for the date of job assigned
  • To attend all trainings provided to you by the Company
  • Commucate weekly with the Senior Engineers / Supervisors / Manager and give accurate concise reports on work that has been carried out and any outstanding issues
  • Update login sheet online in the required manner on a daily basis
  • Complete all administration paperwork (e.g. field reports, job login sheets etc) and return them promptly to the Customer Service Executive
  • To promptly highlight any work related problems that you may be facing to the Supervisor or Manager
  • Carry out preventive maintenance checks to a high standard which keep fault calls to a low level
  • To provide estimation of repair job to customer, prepare draft quotation and ensure receipt of purchase order before performing any repair or maintenance work
  • To work independently and closely with other engineers (both sales and support) to maximize equipment uptime of the customers and in achieving a high level of customer satisfaction
  • Assist the department in promoting service contracts
  • To ensure all company provided service tools are maintained well at all time
  • To comply with the GDPMD procedures and practices

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