Careers at ThermoFisher Scientific

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Job ID :
Location :
China - Shanghai
Job Description


* Work with product marketing managers and sales staff to ensure Life Technologies provides excellent customer support for our Genetic-analyzing systems

* Works closely with customers, Global/US applications specialists to optimize application workflows of existing and new applications on genetic-analyzing systems

* Work closely with all other internal functional group to drive customer satisfaction and functional excellence.

* Training of other Life Technologies staff on the applications and technology basics of molecular biology and genetic analysis


* Act as a technical resource for Sales and Marketing

* Provide product managers with applications advice, ensuring products are targeted well and the most appropriate product is sold in order to satisfy the customer’s needs and expectation

* Assist customers to utilize instrument and reagent systems both efficiently and effectively so as to maximize customer satisfaction as well as revenues for Life Sciences Solutions of ThermoFisher Scientific.

* Support the current and new customer base by resolving technical queries quickly and expertly either over the phone or by visiting a customer site

* Facilitate and co-ordinate product trials locally

* Identify market potential and develop new applications for new products and explore new opportunities by closely aligning with field sales and our customers

* Integrate with marketing, sales and support initiatives to drive reagents sales


* Ability to travel extensively within the territory to carry out primary responsibilities.

* Excellent scientific skills in molecular biology study/field, such as in the areas of QPCR, NGS, sequencing and fragment analysis.

* Fluent in English speaking and writing.

* Communication

o Excellent listening, questioning and negotiation skills

o Ability to express ideas clearly and concisely orally and in writing

o Comfortable in delivering presentations

o Ability to share information clearly and consistently with colleagues

* Self-motivated and engaged

o Goal-oriented

o Able to work effectively across functional groups to meet aggressive schedules

o Able to work with minimal supervision while maintaining focus and productivity

o Consistently maintain a high level of energy and enthusiasm

o A positive, motivating force in the workplace

o Ability to adapt quickly to change

o Excellent time management skills

* Teamwork

o Participative and collaborative management and operational work style

* Customer focus

o Ability to think and implement from a customer-centric perspective

* Integrity and Judgment

o Maintain and promote social, ethical and organizational norms in conducting all affairs

o Ability to act responsibly and be trusted

o To make well-reasoned and timely decisions, understanding of consequences.

o Ability to think and act effectively, acting for the greater good of the organization

* Leadership (required for team leader position)

o Acts in accordance with the moral and ethics of the organization

o Strives for excellence and sets good examples for others

o Steps forward to address difficult issues

o Inspires confidence and respect

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